Senior ServiceNow Engineer — ITSM & Integrations Lead

KeyLogic

Billings (MT)

On-site

USD 120,000 - 170,000

Full time

2 days ago

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Job summary

KeyLogic seeks a Senior ServiceNow Application Developer to design, develop, configure, and maintain ServiceNow solutions supporting ITSM and related modules. You will lead integrations, automation, and AI-enabled enhancements while collaborating with stakeholders to translate requirements into reliable platform capabilities that improve service delivery and operational efficiency.

The role emphasizes secure development practices, governance, and cross-functional teamwork in a fast-paced

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
Proven experience developing, configuring, and supporting applications within the ServiceNow platform.
Strong understanding of ServiceNow platform architecture, application lifecycle management, and secure development practices.
Experience with ServiceNow modules such as ITSM, Service Catalog, CMDB, Asset Management, Knowledge Management, or related platform capabilities.
Hands-on experience with ServiceNow Now Assist, including configuration of generative AI features, responsible AI controls, and AI-driven agents and automations.
Experience with AI-driven development using the ServiceNow SDK preferred.

Responsibilities

Collaborate with business stakeholders, program leadership, and technical teams to gather requirements and translate them into effective ServiceNow solutions.
Design, develop, configure, test, and maintain ServiceNow applications, modules, workflows, forms, business rules, client scripts, UI policies, integrations, and related platform components.
Lead the development and enhancement of ServiceNow capabilities across ITSM, request management, knowledge management, asset management, CMDB, and other modules.
Maintain and optimize existing ServiceNow applications to ensure functionality, reliability, performance, and alignment with operational needs.
Troubleshoot and resolve issues related to ServiceNow functionality, workflows, integrations, performance, and data quality.
Support platform governance by following development standards, change management, documentation, and configuration management practices.
Develop and maintain integrations between ServiceNow and third‑party systems using REST/SOAP, IntegrationHub spokes, MID Server, OAuth/JWT, and secure patterns.
Perform unit testing, support system integration testing, assist with UAT, and validate deployments prior to production release.
Create and maintain technical documentation, system design artifacts, knowledge articles, and user guidance.
Provide technical support for ServiceNow incidents, service requests, problems, and enhancements.
Participate in meetings with government and contractor personnel for status updates and demonstrations.
Assist with full platform administration including ACLs, access management, instance cloning, upgrades, and performance tuning.