Senior ServiceNow Engineer – ITSM & Compliance (Federal)

ASM Research; United States; Remote; USD 94,000 - 153,000; Full time

Job summary

ASM Research is seeking a ServiceNow Engineer to provide O&M for the USACE OCIO/G-6 Enterprise Service Strategy Tool. You will ensure platform performance, reliability, scalability, and 24/7 availability, administering configurations, users, incidents, and monitoring to meet federal requirements.

You will lead major technology assignments, document processes, and coordinate with ServiceNow support and internal teams, possibly supervising others while advancing organizational service delivery

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).
• 4+ years of experience supporting ServiceNow environments in production settings.
• ServiceNow Certified System Administrator (CSA) certification or equivalent hands-on experience.
• Strong problem-solving, communication, and collaboration skills.
• Experience with system administration, user management, and access control.
• Ability to document processes and create comprehensive system documentation.
• Knowledge of ITSM principles and IT service management best practices.
• Current secret security clearance and a Security+ certification or other DoD 8140 IAT-II compliant certification.
• Preferred: ServiceNow CAD/CIS certifications.
• Experience with multiple ServiceNow modules (ITSM, CMDB, Asset Management, GRC).
• Familiarity with federal agency ServiceNow infrastructures.
• Knowledge of federal compliance requirements and security standards.
• Experience with ServiceNow Performance Analytics and reporting.
• Background in federal IT contracting and government service delivery.
• SQL and database administration knowledge.

Responsibilities

• Perform routine system health checks and monitoring to ensure ServiceNow platform availability (24/7 operations)
• Administer user accounts, roles, security groups, and permissions in accordance with organizational policies and security requirements
• Manage ServiceNow configurations, customizations, and integrations to support business processes
• Proactively identify and address system errors, performance issues, and capacity constraints
• Maintain and update incident logs and performance records for transparency and audit compliance
• Develop and maintain comprehensive system documentation and standard operating procedures
• Support ServiceNow module administration including ITSM, CMDB, Asset Management, and GRC
• Generate monthly performance reports per contract deliverables (Section F specifications)
• Troubleshoot complex technical issues and coordinate resolutions with ServiceNow support and internal teams
• Train end-users on ServiceNow features and maintain user knowledge base

Skills

ServiceNow Administration & Config

User & Access Management

Incident Tracking & System Health

Problem-Solving & Troubleshooting

System Documentation & Reporting

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent work experience)

Job description

ASM Research is seeking a ServiceNow Engineer to provide O&M for the USACE OCIO/G-6 Enterprise Service Strategy Tool. You will ensure platform performance, reliability, scalability, and 24/7 availability, administering configurations, users, incidents, and monitoring to meet federal requirements.

You will lead major technology assignments, document processes, and coordinate with ServiceNow support and internal teams, possibly supervising others while advancing organizational service delivery