Senior ServiceNow Engineer: Integrations, Upgrades & Automation

ASM Research, An Accenture Federal Services Company

Dover (DE)

On-site

USD 94,000 - 153,000

Full time

7 days ago

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Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Engineer to provide advanced engineering, configuration, and integration support for the enterprise ServiceNow platform in a federal IT environment.

The role focuses on designing complex workflows, integrations, and data models, applying scripting and automation to improve build, test, and operation of the platform while minimizing disruption to mission‑critical services. A current secret clearance is required.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.
8+ years of experience supporting ServiceNow environments with multi‑module instances.
Experience configuring core ServiceNow apps and building integrations with APIs and web services.
Strong problem solving, communication and collaboration skills.
Experience planning ServiceNow upgrades with testing and rollback.
Current secret security clearance.
Willingness to travel 10–25% as needed.

Responsibilities

Design and implement complex ServiceNow solutions across ITSM, ITOM, SPM, SAM and SecOps.
Develop integrations using APIs, web services, and MID servers.
Plan and execute platform upgrades, patches, and enhancements with regression testing.
Configure workflows, forms, dashboards, and data models for performance and security.
Collaborate with security and compliance stakeholders on configurations and data handling.
Apply scripting and automation to streamline administration and deployment tasks.
Troubleshoot complex platform issues across application, integration and infrastructure layers.
Document solutions and procedures for knowledge transfer and audit readiness.