ServiceNow Engineer - ITSM, CMDB & GRC | 24/7 Ops

ASM Research, An Accenture Federal Services Company; City of Albany (NY); Sur place; USD 94 000 - 153 000; Plein temps

Résumé du poste

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to provide comprehensive O&M services for the USACE OCIO/G-6 Enterprise Service Strategy Tool. You will manage configuration, user access, incident tracking, and performance monitoring to ensure reliability, security, and audit readiness in a federal environment.

The role requires 4+ years of Servicenow experience, CSA certification or equivalent, and a current secret clearance with DoD 8140 IAT-II compliant

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent work experience).
• 4+ years of experience supporting ServiceNow environments in production settings.
• ServiceNow Certified System Administrator (CSA) certification or equivalent hands-on experience.
• Knowledge of ITSM principles and IT service management best practices.
• Candidates must have a current secret security clearance and a Security+ certification or other DoD 8140 IAT-II compliant certification.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification (preferred).
• Experience with multiple ServiceNow modules (ITSM, CMDB, Asset Management, GRC, Employee Center) (preferred).
• Knowledge of federal compliance requirements and security standards (preferred).
• Experience with ServiceNow Performance Analytics and reporting (preferred).

Responsabilités

• Perform routine system health checks and monitoring to ensure ServiceNow platform availability (24/7 operations)
• Administer user accounts, roles, security groups, and permissions in accordance with organizational policies and security requirements
• Manage ServiceNow configurations, customizations, and integrations to support business processes
• Proactively identify and address system errors, performance issues, and capacity constraints
• Maintain and update incident logs and performance records for transparency and audit compliance
• Develop and maintain comprehensive system documentation and standard operating procedures
• Support ServiceNow module administration including ITSM, CMDB, Asset Management, and GRC
• Generate monthly performance reports per contract deliverables (Section F specifications)
• Troubleshoot complex technical issues and coordinate resolutions with ServiceNow support and internal teams
• Train end-users on ServiceNow features and maintain user knowledge base

Connaissances

ServiceNow Administration & Config

User & Access Management

Incident Tracking & System Health

Problem-Solving & Troubleshooting

System Documentation & Reporting

Formation

Bachelor's degree in Computer Science, IT, Engineering, or related field

Outils

SQL

Description du poste

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Engineer to provide comprehensive O&M services for the USACE OCIO/G-6 Enterprise Service Strategy Tool. You will manage configuration, user access, incident tracking, and performance monitoring to ensure reliability, security, and audit readiness in a federal environment.

The role requires 4+ years of Servicenow experience, CSA certification or equivalent, and a current secret clearance with DoD 8140 IAT-II compliant