Senior ServiceNow Developer

Averity; New York (NY); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid parental leave

Unlimited PTO

Company laptop and cell reimbursement

Job summary

Averity is seeking a Senior ServiceNow Platform Engineer to own and evolve the enterprise ServiceNow stack across ITSM, HRSD, Knowledge, and Virtual Agent. You will shape the roadmap, design scalable solutions, and drive technical conversations with IT leadership and cross-functional partners.

You will mentor teammates, enforce standards, and leverage AI tools like Claude Enterprise and ChatGPT to accelerate delivery while ensuring secure, well-documented outcomes.

Qualifications

• Deep hands-on ServiceNow expertise and stakeholder-maturity alignment.
• Self-starter who owns outcomes and can communicate complex tech to non-tech audiences.
• Experience writing clean, well-documented code and tests, with AI tooling awareness.

Responsibilities

• Platform development: design, build, and scale ServiceNow applications and automations across ITSM, HRSD, Knowledge, and Virtual Agent.
• Engage stakeholders across IT, People, and leadership to translate requirements into scalable platform solutions.
• Implement REST/SOAP integrations with Workday, Okta, and other connectors; build Flow Designer automations.
• Governance, maintenance, upgrades, reviews, and mentoring to reduce tribal knowledge.

Skills

ServiceNow

Platform Engineer

ITSM

HRSD

Knowledge

Virtual Agent

AI tools

Code reviews

Documentation

Tools

Workday

Okta

Job description

Over 10 years ago, our company was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people, finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong. We also believe in investing heavily into technology and definitely have a startup-like environment, though we have nearly 6,000 employees!

THE JOB

As the ServiceNow Platform Engineer on the IT Infrastructure team, you will serve as our senior technical owner of the ServiceNow platform, designing, building, and scaling enterprise solutions across ITSM, HRSD, Knowledge, and Virtual Agent. This is a deliberate new addition to the team, not a backfill. We're expanding capacity at the senior level to reduce single-point-of-failure risk and unlock a roadmap that one developer can no longer carry alone. You will function as the primary technical voice for ServiceNow at our firm, someone who can walk into a room with IT leadership, People, Operations, and Finance, lead the technical conversation, and translate ambiguous cross-functional requirements into scalable platform solutions without needing a translator. You own outcomes, not just tickets.

The ideal candidate brings deep, hands-on ServiceNow expertise and the stakeholder maturity to match. You are a self-starter who takes full ownership without constant oversight, communicates technical complexity clearly to less technical audiences, and writes clean, well-tested, well-documented work that the whole team can rely on. You actively use AI development tools like Claude Enterprise and ChatGPT as force multipliers, not shortcuts, and you approach an existing platform with curiosity about why it was built the way it was before proposing what to change. This role is built to grow. The natural trajectory is toward a Principal ServiceNow Platform Engineer and, over time, a platform architect or enterprise systems lead as the team and company scale

WHAT YOU’LL DO

This role is primarily proactive; approximately 70% of your time will be focused on new builds, integrations, and roadmap delivery rather than reactive support. You will own four core areas:

Platform development and new builds: Design and build custom applications, workflows, and configurations across ITSM, HRSD, Knowledge, and Virtual Agent in Non-Prod, UAT, and Prod environments. Implement ACLs, business rules, UI policies, and data policies. Build and optimize Virtual Agent flows and AI-powered experiences. Write and maintain automated tests, lead code reviews, and actively leverage AI development tools (Claude Enterprise, ChatGPT) to accelerate delivery, with the security judgment to apply them responsibly.

• Stakeholder engagement and requirements: Serve as the senior technical partner for IT, Operations, People, and cross-functional leadership. Lead technical discussions alongside the Senior ServiceNow PM and IT SaaS Architect, not just participate in them. Translate business requests into technical specifications independently, manage the incoming request backlog, and set clear expectations on priority and timeline without needing the IT SaaS Architect to bridge the gap
• Integrations and automation: Build and maintain REST/SOAP integrations with platforms across our stack, including Workday, Okta, and third-party connectors. Develop Flow Designer automations to eliminate manual handoffs and identify net-new automation opportunities that improve the employee experience without adding headcount.
• Governance, maintenance, and mentorship: Handle reactive support, bug fixes, and platform upgrades. Enforce development standards and security compliance. Mentor team members through code reviews and pairing sessions. Maintain technical documentation and Knowledge Base content so the platform never becomes dependent on any single person's tribal knowledge.

HOW WE INVEST IN YOU

• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days- however you need it!
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool swag, food in the fridge for when you’re hungry, and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement