Senior ServiceNow Developer (Senior Software Developer)

SchoolsFirst Federal Credit Union; Aliso Viejo (CA); On-site; USD 112,185 - 179,496; Full time

Job summary

SchoolsFirst Federal Credit Union is looking for a Senior ServiceNow Developer to design, develop, and enhance complex ServiceNow applications. The ideal candidate will have 5–7 years in software development, including 3–5 years of hands-on ServiceNow experience. This role requires a strong proficiency in JavaScript and experience with ServiceNow modules.

This position is 100% on-site in Aliso Viejo, California, and the organization encourages applicants from diverse backgrounds.

Qualifications

• 5–7 years of progressive software experience.
• 3–5 years of ServiceNow development experience.
• ServiceNow Certified System Administrator or Certified Application Developer.

Responsibilities

• Design, develop, and enhance ServiceNow applications.
• Maintain and troubleshoot system issues.
• Create technical and functional documentation.

Skills

ServiceNow development experience

JavaScript development

Analytical skills

Agile team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

AngularJS

HTML

CSS

Job description

Senior ServiceNow Developer (Senior Software Developer)

Pay Range: $112,185.00 - $179,496.00
Scheduled Weekly Hours: 40

What You’ll Be Doing

• Independently design, develop, and enhance moderately to complex ServiceNow applications based on detailed functional and technical specifications.
• Perform coding, testing, debugging, documentation, maintenance, and ongoing support activities across the application lifecycle.
• Develop, implement, maintain, and resolve application and system issues using established SchoolsFirst FCU and credit union development standards, with minimal supervision.
• Build new ServiceNow application components to meet user and business requirements, leveraging platform capabilities and best practices.
• Configure and customize ServiceNow applications using tables, profiles, and vendor‑supplied tools to implement approved enhancements and changes.
• Adhere to general and credit union specific coding standards, SDLC practices, and SchoolsFirst FCU’s Agile methodology.
• Create and maintain clear technical and functional documentation for new solutions and enhancements to existing applications.
• Test and debug new and existing application software, including solutions developed by other team members, to ensure accuracy, integrity, interoperability, performance, and completeness.
• Demonstrate the ability to quickly learn, adapt, and become proficient in new technologies, tools, and development standards.
• Stay current on emerging technologies and ServiceNow platform advancements through research, training, and collaboration with peers and industry professionals.
• Provide ongoing system support, troubleshooting, and maintenance as required to ensure platform stability and reliability.
• Perform additional duties as assigned.
• Comply with regulatory compliance and assigned training requirements including BSA regulations corresponding to specific job duties.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Math, Physics or related technical field or equivalent years of experience.
• 5–7 years progressive experience in a software related field.
• 3–5 years of hands‑on ServiceNow development experience.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• ServiceNow implementation experience preferred.
• Strong, demonstrable experience with one or more ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Financial Services Operations (FSO), or Service Portal / Employee Center.
• Advanced JavaScript development skills using Glide APIs.
• Experience building and customizing Service Portal widgets using AngularJS, HTML, and CSS.
• Experience with Automated Test Framework (ATF).
• Experience with Now Assist, Generative AI features, Virtual Agent, or AI‑driven workflows preferred.

Knowledge, Skills, and Abilities

• Working knowledge of ITIL fundamentals and service management concepts.
• Understanding of CMDB fundamentals, including configuration items, relationships, and data quality principles.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to work effectively in a collaborative, Agile team environment.
• Strong written and verbal communication skills, with the ability to document and explain technical solutions clearly.

Working Arrangements

100% on‑site, 0% remote.

EEO Statement

SchoolsFirst FCU is an equal‑opportunity employer and prohibits discrimination against qualified individuals based on protected veteran or disability status and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E‑Verify.

SchoolsFirst FCU is committed to building and growing a diverse, inclusive, and authentic team, and encourages applicants whose experience does not align perfectly with every qualification to apply.