Senior ServiceNow Developer

Alliant Credit Union; Chicago (IL); Hybrid; USD 84,200 - 131,000; Full time

Benefits offered by this job

Annual performance bonus

Work from home up to 3 days a week

Paid parental leave

Employee discount programs

11 paid holidays

Job summary

Alliant Credit Union is seeking a ServiceNow-focused professional to configure and customize the platform, align ITIL processes, and support service transformation teams in Chicago. The role emphasizes collaboration with Service Desk and Application Support to troubleshoot complex issues and implement new modules and workflows.

The position requires a Bachelor's degree in Computer Science or related field, with 2+ years in development/configuration and ITIL experience.

Qualifications

• Minimum 4 year Bachelor's Degree in Computer Science or Related
• Minimum - 2 Years Experience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related
• In lieu of Education: 6 Years Experience in Configuring Service Now
• License/Certifications/Training: Service Now Certification - Preferred

Responsibilities

• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
• Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Gather and document user and process requirements, functional requirements, and develop technical requirements
• Develop workflow customizations, and support the transformation teams.
• Identify problems related to primary financial software and determine corrective action
• Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues
• Train team members and users on operational procedures and processes
• Configured and optimized ServiceNow Discovery, MID Servers, and ITOM processes to automate identification of servers, network devices, databases, and applications, enabling accurate asset tracking and service relationship mapping

Skills

ServiceNow

ITIL

Workflow customization

Collaboration

Education

Bachelor's degree in Computer Science or related

Experience in Development/Configuration/ITIL

Tools

ServiceNow

MID Server

ITOM

Job description

Responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Develop workflow customizations, and support the Service transformation teams. Understand Service Now functionality and how ITIL processes are implemented in Service Now including but not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, and Problem Management modules.

• Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other administrators to develop solutions and handle general updates and configuration changes/requests
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
• Ensure the latest release of the application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes that are in place to have a development/production environment that is reliable and reproducible.
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Gather and document user and process requirements, functional requirements, and develop technical requirements
• Develop workflow customizations, and support the transformation teams.
• Identify problems related to primary financial software and determine corrective action
• Work with other team members such as the Service Desk and/or Application Support to troubleshoot complex problems and user issues
• Train team members and users on operational procedures and processes
• Configured and optimized ServiceNow Discovery, MID Servers, and ITOM processes to automate identification of servers, network devices, databases, and applications, enabling accurate asset tracking and service relationship mapping

Education &Years of Experience

• Minimum- 4 Year Bachelors Degree inComputer Science or Related
• Minimum - 2 YearsExperience in Development, Configuration, Agile Delivery Methodologies, Client/Server, Applications System Architectures, Migration, ITIL or Related

In Lieu of Education

• 6 YearsExperience in Configuring Service Now

License/Certifications/Training

• Service Now Certification - Preferred

Typical hiring range

$84,200.00 to $131,000.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

Benefits

Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.