Senior ServiceNow Developer - SecOps/OT

westmonroe4; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation.

Candidates should bring deep implementation experience in either Security Operations or Operational Technology - experience across both is highly valued.

Qualifications

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience in at least one specialty: ServiceNow Security Operations or ServiceNow OT.
• Working familiarity with adjacent Security Operations or OT domains and the ability to collaborate with security, IT ops, and industrial ops teams.
• Experience with CMDB configuration items and relationships, data imports, reconciliation, and data quality considerations.
• Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, or related patterns.
• Strong ServiceNow development skills: JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, dashboards.
• Experience leading technical workstreams or owning development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25-50% and to work permanently in the United States without sponsorship.
• Commitment to inclusion and diversity and openness to new ideas.

Responsibilities

• Lead ServiceNow Security Operations and OT development workstreams from requirements to deployment and documentation.
• Design and configure Security Operations solutions such as Incident Response, Threat Intelligence, and Vulnerability/OT workflows.
• Integrate scanners, SIEM and SOAR platforms using Service Graph Connectors and IntegrationHub.
• Model OT devices, sites, equipment, and process context for CMDB/CSDM-based prioritization and reporting.
• Configure ServiceNow with JavaScript, Flow Designer, business rules, and dashboards; ensure quality through reviews and testing.

Skills

Senior technical leadership

Cross-functional collaboration

Problem solving

Mentoring juniors

Tools

ServiceNow Platform

IntegrationHub

CMDB/CSDM

REST/SOAP APIs

JavaScript

Job description

Are you ready to make an impact?

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands-on implementation. Candidates should bring deep implementation experience in either Security Operations or Operational Technology - experience across both is highly valued. You will partner with industry and functional domain experts as well as relevant client stakeholders to deliver outcomes-focused solutions for our clients.

What You Will Do

• Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
• Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
• Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
• Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
• Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
• Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgement to validate outputs.
• Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
• Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.

What You Will Bring

Required Experience

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intellignce or (b) ServiceNow Operation Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
• Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
• Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
• Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
• Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Preferred Experience

• Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
• Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, Data Foundations implementation certifications.
• Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geogr