Senior ServiceNow Developer - SecOps/OT

West Monroe; California; On-site; USD 122,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Stock options

Annual bonus

Unlimited PTO

Paid holidays

Parental leave

Job summary

West Monroe is seeking a Senior ServiceNow Developer to lead SecOps and OT workflows on the ServiceNow platform. This role will define scalable architectures, perform hands‑on implementation, and mentor teams across client engagements.

Ideal candidates have 4+ years of hands‑on ServiceNow development, with deep experience in either Security Operations or OT, and strong integration capabilities using IntegrationHub and REST/SOAP APIs. Travel up to 50% in the US is required.

Qualifications

• 4+ years of ServiceNow development experience.
• Hands-on experience in at least one specialty: ServiceNow Security Operations or OT.
• Ability to collaborate with security, IT operations, and industrial teams.
• Experience configuring CMDB items and relationships, data imports, and data quality.
• Experience designing integrations using IntegrationHub, REST/SOAP APIs, or related patterns.

Responsibilities

• Lead ServiceNow Security Operations and OT development workstreams end-to-end.
• Design and configure Security Operations and OT workflows and modules.
• Integrate scanners, SIEM and SOAR platforms, and other enterprise systems.
• Model OT devices, sites, equipment, and production-process context in CMDB/CSDM.
• Configure ServiceNow using JavaScript, Flow Designer, business rules, UI policies, and dashboards.
• Mentor developers and stay current on platform capabilities.

Skills

ServiceNow development

Security Operations

Operational Technology

JavaScript

CMDB/CSDM concepts

data quality considerations

Tools

IntegrationHub

Service Graph Connectors

REST/SOAP APIs

Job description

Are you ready to make an impact?

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize Security Operations (SecOps) and Operational Technology (OT) workflows on the ServiceNow platform. This role will serve as a technical leader on complex engagements, defining scalable ServiceNow architectures and delivering solutions through hands‑on implementation. Candidates should bring deep implementation experience in either Security Operations or Operational Technology - experience across both is highly valued. You will partner with industry and functional domain experts as well as relevant client stakeholders to deliver outcomes-focused solutions for our clients.

What You Will Do

• Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
• Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, or Configuration Compliance.
• Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
• Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
• Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
• Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
• Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
• Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.

What You Will Bring

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands‑on implementation experience in at least one specialty: (a) ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, Threat Intellignce or (b) ServiceNow Operation Technology, including Operational Technology Manager/Data Modelling, OT Vulnerability Response, or OT Incident Management.
• Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate effectively with specialists across security, IT operations, and industrial operations.
• Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data‑quality considerations that affect prioritization and workflow outcomes.
• Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
• Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Preferred Experience

• Hands‑on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
• Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical‑infrastructure and asset‑intensive environments.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, Data Foundations implementation certifications.
• Experience incorporating AI tools into day‑to‑day delivery workflows while assessing accuracy, security, bias, and output quality.

Salary

• Seattle or Washington, D.C.: $127,700—$150,200 USD
• Los Angeles: $133,800—$157,300 USD
• New York City or San Francisco: $139,800—$164,500 USD
• A location not listed above: $121,600—$143,000 USD

Benefits and Compensation

• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

West Monroe is an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visitwww.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

We’ve reviewed our company disclosures regarding use of artificial intelligence during the hiring process. West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [e-mail].

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.