Senior ServiceNow Developer: ITSM Automation & Enhancements

Cobden & Carter International; Washington; Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Cobden & Carter International is seeking a skilled ServiceNow Developer to maintain and enhance the ITSM suite. You will translate user needs into technical specifications, develop scripts, workflows, and rules, and troubleshoot platform issues to ensure smooth operation for end users.

Ideal candidates have 5+ years in ITSM, ITIL process familiarity, and relevant ServiceNow certifications. Washington releases and current ServiceNow versions should be familiar.

Qualifications

• At least 5 years of relevant working experience.
• Experience designing and implementing ITSM solutions with understanding of ITIL processes.
• ITIL Foundation or ServiceNow related certifications preferred (CompTIA A++).
• Experience using Washington releases and recent ServiceNow versions.

Responsabilités

• Handle the overall ServiceNow ITSM application support - maintenance & enhancements.
• Gather and analyze user requirements, translating them into technical specifications.
• Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration
• Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.
• Contribute to documentation of technical designs, development processes, and user guides to facilitate knowledge sharing and training.

Connaissances

ITSM experience

ITIL knowledge

ServiceNow development

Formation

ITIL Foundation certification

ServiceNow related certifications

CompTIA A+ / CompTIA A++

Outils

ServiceNow

Description du poste

Cobden & Carter International is seeking a skilled ServiceNow Developer to maintain and enhance the ITSM suite. You will translate user needs into technical specifications, develop scripts, workflows, and rules, and troubleshoot platform issues to ensure smooth operation for end users.

Ideal candidates have 5+ years in ITSM, ITIL process familiarity, and relevant ServiceNow certifications. Washington releases and current ServiceNow versions should be familiar.