Senior ServiceNow Developer (Enterprise Architecture/APM, ITSM)

Children's Health; Dallas (TX); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical premium coverage

401(k) match

Paid Parental Leave

Caregiver Leave

Adoption reimbursement

Job summary

Children's Health in Dallas, TX is seeking a Sr. ServiceNow Developer to design, configure, and enhance our ServiceNow platform across ITSM, EA/APM, and integrations.

You will partner with business and technical teams to deliver scalable solutions that streamline workflows, improve automation, and boost user experience enterprise-wide. Responsibilities include building service catalog items, rules, UI policies, and flows; ensuring upgrade readiness; and aligning with security and

Qualifications

• Master's degree or equivalent experience required.
• 7+ years of software development experience required.
• Fluency with ServiceNow development, scripting, and ITSM/EA/APM practices.
• Experience with enterprise architecture data models (CSDM) and platform governance.
• Strong integration and release-management skills.

Responsibilities

• Design, configure, and enhance ServiceNow applications, workflows, catalog items, and integrations.
• Develop and maintain business rules, client scripts, UI policies, and Flow Designer automations.
• Partner with stakeholders to translate business needs into secure, scalable technical solutions.
• Support platform governance, upgrades, troubleshooting, and continuous improvement.
• Lead multi-priority delivery in a fast-paced enterprise environment.

Skills

Full stack development

ServiceNow

Java

JavaScript

Python

SCRUM/Agile

Mobile app development

Education

Master's Degree

Job description

Job Title & Specialty Area: Senior ServiceNow Developer (Enterprise Architecture/APM, ITSM)

Department: IT Clinical Application Services

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote (Texas)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

We are seeking a Sr. ServiceNow Developer to support the design, configuration, development, and ongoing enhancement of our ServiceNow platform. This role will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience across the enterprise.

Responsibilities

• Design, build, test, and support ServiceNow applications, workflows, catalog items, integrations, and platform enhancements.
• Develop and maintain business rules, client scripts, script includes, UI policies, flows, notifications, and integrations using ServiceNow best practices.
• Partner with stakeholders to translate business requirements into technical solutions that are secure, scalable, and supportable.
• Support platform governance, upgrade readiness, troubleshooting, and continuous improvement efforts.
• Strong hands-on experience developing and configuring solutions on the ServiceNow platform.
• Experience with Enterprise Architecture (EA/APM), Common Services Data Model (CSDM), ITSM, Service Catalog, Flow Designer, integrations, scripting, data model configuration, and platform administration.
• Solid understanding of ServiceNow development standards, security practices, and release management.
• Ability to work independently, collaborate with cross-functional teams, and support multiple priorities in a fast-paced environment.

Work Experience

How You’ll Be Successful:

• Full stack development experience Required
• At least 7 years At least 7+ years of software development experience Required
• At least 7 years 7+ years Fluency in ServiceNow, Java, Scala, C#, Javascript, Ruby, or Python Required
• At least 7 years 7+ years Experience in developing/testing/deploying/releasing native applications on iOS using Swift or Objective-C and Android SDKs/Frameworks. Required
• At least 7 years 7+ years experience with Object Oriented Analysis and Design. Required
• At least 7 years 7+ years knowledge of SCRUM and agile development with experience working on an agile development team. Required
• Experience refactoring code and evolving architectures Required
• Experience crafting automated unit, integration, functional, and regression tests Required
• Experience developing cross-platform applications Required
• Experience with and understanding of a variety of both web and mobile platforms Required
• The ability to judge and recommend appropriate platform choices given context about a particular application Required
• Full lifecycle experience from conceptualization to development and deployment of web and mobile apps Required
• Knowledge of design patterns for mobile technologies Required
• Familiarity with multiple programming paradigms and the curiosity to learn new ones Preferred
• Techniques such as test-driven development and continuous integration Preferred

EDUCATION

• Master's Degree or equivalent experience Required
• Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required

LICENSES AND CERTIFICATIONS

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Certified Application Developer (CAD).
• Required: ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) or equivalent ServiceNow implementation certification.
• Required: ServiceNow Certified Implementation Specialist - Data Foundations (CIS-DF).
• Preferred: Accreditation Enterprise Architecture Implementation.
• Preferred: Suite Certification - Enterprise Architecture.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.