ServiceNow Developer (Clinical Device Management)

Children's Health; Dallas (TX); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid parental leave

Caregiver leave

Adoption and surrogacy reimbursement

Job summary

Children's Health seeks a ServiceNow Developer (Clinical Device Management) to design, configure, develop, and enhance our ServiceNow platform. You will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience enterprise‑wide.

Requirements include full stack development, 5+ years in software development, and expertise across Java/Scala/C#/JS/Python with strong BI and SCRUM/Agile experience.

Qualifications

• Full stack development experience required.
• At least 5 years software development experience required.
• 5+ years fluent in Java, Scala, C#, Javascript, Ruby or Python; PowerShell for automation.
• 5+ years IT health plan BI: SSRS/SSIS/SSAS.
• Strong OOP and agile development knowledge.
• Experience with ServiceNow, Nuvolo, Flow Designer and integrations.
• Healthcare data knowledge (HIPAA) preferred.

Responsibilities

• Design, build, test, and support ServiceNow apps and workflows.
• Develop and maintain business rules, scripts, UI policies, and integrations.
• Translate business requirements into scalable technical solutions.
• Support governance, upgrades, and continuous improvement.
• Collaborate with cross‑functional teams in a fast-paced environment.

Education

Bachelor's degree or equivalent

Full stack development

Java/Scala/C#/JS/Ruby/Python

T-SQL

PowerShell

iOS/Android development

SSRS/SSIS/SSAS (Microsoft BI)

OOP Design

SCRUM/Agile

Unit/Integration testing

Cross‑platform development

ServiceNow/Nuvolo/Flow Designer

Tools

ServiceNow

Nuvolo

SSMS

Visual Studio

Team Foundation Server

Job description

Job Title & Specialty Area: ServiceNow Developer (Clinical Device Management)

Department: IT Clinical Application Services

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote (Texas)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

We are seeking a ServiceNow Developer to support the design, configuration, development, and ongoing enhancement of our ServiceNow platform. This role will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience across the enterprise.

Responsibilities

• Design, build, test, and support ServiceNow applications, workflows, catalog items, integrations, and platform enhancements.
• Develop and maintain business rules, client scripts, script includes, UI policies, flows, notifications, and integrations using ServiceNow best practices.
• Partner with stakeholders to translate business requirements into technical solutions that are secure, scalable, and supportable.
• Support platform governance, upgrade readiness, troubleshooting, and continuous improvement efforts.
• Strong hands-on experience developing and configuring solutions on the ServiceNow platform.
• Experience with Clinical Device Management (CDM), Enterprise Asset Management (EAM), Field Service Management (FSM) and or Nuvolo, Service Catalog, Flow Designer, integrations, scripting, data model configuration, and platform administration.
• Solid understanding of ServiceNow development standards, security practices, and release management.
• Ability to work independently, collaborate with cross-functional teams, and support multiple priorities in a fast-paced environment.

Work Experience

How You’ll Be Successful:

• Full stack development experience Required
• At least 5 years software development experience Required
• At least 5 years Fluency in Java, Scala, C#, Javascript, Ruby, or Python. Including T-SQL, Scripting Languages for automation (Power Shell) for Health Plan Required
• At least 5 years For IT, experience in developing/testing/deploying/releasing native applications on iOS using Swift or Objective-C and Android SDKs/Frameworks.
• For Health Plan, Business Intelligence Solutions with Microsoft BI technologies; SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS) and SQL Server Analysis Services (SSAS) Required
• At least 5 years experience with Object Oriented Analysis and Design. Required
• At least 5 years knowledge of SCRUM and agile development with experience working on an agile development team. Required
• Experience refactoring code and evolving architectures Required
• Experience crafting automated unit, integration, functional, and regression tests Required
• For IT, experience developing cross-platform applications Required
• Experience with and understanding of a variety of both web and mobile platforms Required
• The ability to judge and recommend appropriate platform choices given context about a particular application Required
• Full lifecycle experience from conceptualization to development and deployment of web and mobile apps Required
• Knowledge of design patterns for mobile technologies Required
• Familiarity with multiple programming paradigms and the curiosity to learn new ones Preferred
• Techniques such as test driven development and continuous integration Preferred
• At least 5 years For Health Plan, Business Intelligence Practices and Processes as well as familiarity with Data Mart and Data Warehouse Design and Implementation. Required
• For Health Plan, Develop complex T-SQL Stored Procedures, Triggers, Functions, Tables, Indexes, etc. with SQL Server 2008 or Above. Required
• For Health Plan, Working with the tools SSMS, SQL Profiler, Visual Studio, Team Foundation Server, Microsoft SharePoint and any scheduling tool(s). Cisco Tidal is a plus. Required
• Experience with SQL Server Database administration activities – Backup/Restore, Disaster recovery. Required
• Experience working with Healthcare EDI transaction/files and developing analytics on Healthcare and Health Plan data. Preferred
• For Health Plan, knowledge of industry standard health data codes and regulations including ICD-9/ ICD-10, CPT/ HCPCS, Revenue codes, and HIPAA. Preferred
• For Health Plan, understanding of Medicaid, healthcare claims, members, providers and authorizations. Preferred
• For Health Plan, experience working with claims processing software suites, QNXT® from TriZetto. Preferred

EDUCATION

• Four-year Bachelor's degree or equivalent experience Required
• Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required

Licenses And Certifications

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Certified Application Developer (CAD).
• Preferred: ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM).
• Preferred: Clinical Device Management (CDM) Delivery Accreditation.
• Preferred: Enterprise Asset Management (EAM) Delivery Accreditation.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.