Senior ServiceNow Developer (AI Control Tower, SecOps)

Children's Health; Dallas (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Parental Leave

Caregiver Leave

Adoption reimbursement

Medical premium coverage after 3 years

Job summary

Children's Health seeks a Senior ServiceNow Developer to lead design, configuration, development, and ongoing enhancement of the ServiceNow platform. You will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience across the enterprise.

The role requires strong hands-on experience, security-conscious design, and the ability to work across IT and clinical teams while supporting upgrade readiness and

Qualifications

• Master's Degree or equivalent experience.
• ServiceNow certifications (CSA, CAD, CIS-SIR/CIS-VR) are required or strongly preferred.
• 7+ years of software development with ServiceNow focus is expected.

Responsibilities

• Design, build, test, and support ServiceNow applications, workflows, catalog items, integrations, and platform enhancements.
• Develop and maintain business rules, client scripts, script includes, UI policies, flows, notifications, and integrations using ServiceNow best practices.
• Partner with stakeholders to translate business requirements into technical solutions that are secure, scalable, and supportable.
• Support platform governance, upgrade readiness, troubleshooting, and continuous improvement efforts.
• Strong hands-on experience developing and configuring solutions on the ServiceNow platform.
• Experience with SecOps, AI Control Tower, Service Catalog, Flow Designer, integrations, scripting, data model configuration, and platform administration.
• Solid understanding of ServiceNow development standards, security practices, and release management.
• Ability to work independently, collaborate with cross-functional teams, and support multiple priorities in a fast-paced environment.

Skills

ServiceNow

Java

Scala

C#

JavaScript

Python

Swift

Objective‑C

Object Oriented Design

SCRUM/AGILE

Education

Master's Degree

ServiceNow CSA

ServiceNow CAD

CIS‑SIR / CIS‑VR Certifications

Suite Certification / Enterprise Architect related credential

Tools

UI policies

Flow Designer

Integrations

Job description

Job Title & Specialty Area: Senior ServiceNow Developer (AI Control Tower, SecOps)

Department: IT Clinical Application Services

Location: Dallas, TX

Shift: 8:00 AM to 5:30 PM

Job Type: Remote (Texas)

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting‑edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well‑being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

We are seeking a Sr. ServiceNow Developer to support the design, configuration, development, and ongoing enhancement of our ServiceNow platform. This role will partner with business and technical teams to deliver scalable, maintainable solutions that improve workflows, automation, reporting, and user experience across the enterprise.

Responsibilities

• Design, build, test, and support ServiceNow applications, workflows, catalog items, integrations, and platform enhancements.
• Develop and maintain business rules, client scripts, script includes, UI policies, flows, notifications, and integrations using ServiceNow best practices.
• Partner with stakeholders to translate business requirements into technical solutions that are secure, scalable, and supportable.
• Support platform governance, upgrade readiness, troubleshooting, and continuous improvement efforts.
• Strong hands‑on experience developing and configuring solutions on the ServiceNow platform.
• Experience with SecOps, AI Control Tower, Service Catalog, Flow Designer, integrations, scripting, data model configuration, and platform administration.
• Solid understanding of ServiceNow development standards, security practices, and release management.
• Ability to work independently, collaborate with cross‑functional teams, and support multiple priorities in a fast‑paced environment.

Work Experience

How You’ll Be Successful:

• Full stack development experience Required
• At least 7 years At least 7+ years of software development experience Required
• At least 7 years 7+ years Fluency in ServiceNow, Java, Scala, C#, Javascript, Ruby, or Python Required
• At least 7 years 7+ years Experience in developing/testing/deploying/releasing native applications on iOS using Swift or Objective‑C and Android SDKs/Frameworks. Required
• At least 7 years 7+ years experience with Object Oriented Analysis and Design. Required
• At least 7 years 7+ years knowledge of SCRUM and agile development with experience working on an agile development team. Required
• Experience refactoring code and evolving architectures Required
• Experience crafting automated unit, integration, functional, and regression tests Required
• Experience developing cross‑platform applications Required
• Experience with and understanding of a variety of both web and mobile platforms Required
• The ability to judge and recommend appropriate platform choices given context about a particular application Required
• Full lifecycle experience from conceptualization to development and deployment of web and mobile apps Required
• Knowledge of design patterns for mobile technologies Required
• Familiarity with multiple programming paradigms and the curiosity to learn new ones Preferred
• Techniques such as test‑driven development and continuous integration Preferred

EDUCATION

• Master's Degree or equivalent experience Required
• Roles supporting a specific software must demonstrate competency in the software used in their role. All training and testing applicable to the role must be successfully completed and passed within 180 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. Required

LICENSES AND CERTIFICATIONS

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Certified Application Developer (CAD).
• Required: ServiceNow Certified Implementation Specialist – Security Incident Response (CIS‑SIR), Vulnerability Response (CIS‑VR) or equivalent ServiceNow implementation certification.
• Preferred: ServiceNow Enterprise Architecture‑related credential, such as Suite Certification – Enterprise Architecture, Certified Implementation Specialist – Data Foundations (CMDB and CSDM), or Enterprise Architecture Implementation accreditation.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally‑protected status or class. This applies to all aspects of the employer‑employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.