Senior ServiceNow Developer & Automation Leader

Insight Global (United States); Raleigh (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Insight Global is seeking an experienced ServiceNow Developer to design, develop, and implement scalable solutions across multiple ServiceNow modules for a managed services environment. You will partner with Product, Engineering, and Operations to automate workflows and improve service delivery for enterprise customers.

The Senior/Developer will translate business requirements into technical designs, drive automation initiatives, and mentor junior team members while supporting platform upgrades

Qualifications

• Experience designing and developing ServiceNow solutions across modules such as ITSM, ITOM, CSM, and IRM.
• Ability to translate business requirements into scalable technical designs.
• Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, UI Policies).

Responsibilities

• Design and develop scalable ServiceNow solutions across TPSM, ITOM, SPM, IRM, CSM, and related modules.
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and other components.
• Build automated workflows using Flow Designer and Integration Hub.
• Create reusable development patterns for multiple customers.
• Integrate ServiceNow with external systems via REST/SOAP and other APIs.
• Participate in platform upgrades, testing, and release management.
• Mentor junior developers and contribute to team knowledge sharing.
• Lead troubleshooting and root-cause analysis for complex platform issues.

Skills

ServiceNow Development

Workflow Automation

Integration Hub

REST/SOAP APIs

JavaScript

Security & Compliance

Mentoring/Leadership

Tools

Flow Designer

Integration Hub

REST APIs

SOAP APIs

CMDB

Job description

Insight Global is seeking an experienced ServiceNow Developer to design, develop, and implement scalable solutions across multiple ServiceNow modules for a managed services environment. You will partner with Product, Engineering, and Operations to automate workflows and improve service delivery for enterprise customers.

The Senior/Developer will translate business requirements into technical designs, drive automation initiatives, and mentor junior team members while supporting platform upgrades