Senior ServiceNow Developer & AI-Driven Workflow Leader

ARK Solutions, Inc.; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

ARK Solutions, Inc. is seeking a highly experienced ServiceNow developer and technical lead to design, implement, and optimize complex ServiceNow solutions for clients in various industries.

You will work closely with customers, handle architecture discussions, and drive best practices in development, testing, and deployment while employing Flow Designer, Integration Hub, and Service Portal capabilities.

Qualifications

• Bachelor's or Master's degree in computer science, Information Security, or a related field
• 13+ years ServiceNow development experience. Technical lead experience is welcome.
• Customer-facing technical consulting experience with ServiceNow
• Experience with Flow Designer, Integration Hub, or Service Portal development.
• Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
• Experience with ServiceNow integrations using REST/SOAP and MID Servers
• Familiarity with CMDB and Discovery.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Proficient in reporting and dashboard set up.
• Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
• Demonstrated history of upskilling independently, Adaptive Execution skills, and maintains a pulse on industry innovations.
• Preferred: Active exploration of the ServiceNow Generative AI Controller and Now Assist capabilities.
• Have an understanding on how to bridge the gap between the Now Platform and external LLMs (OpenAI, Azure).
• Hands-on experience or conceptual familiarity with building custom skills in the Now Assist Skill Kit
• Experience with Generative AI capabilities to enable AI-Driven Workflow & Process Optimization.

Skills

ServiceNow

Technical leadership

Customer-facing consulting

Flow Designer

Integration Hub

Service Portal

GRC/IRM

SIR

ITSM

ITAM

ITOM

ITIL

CAD

CSA

Reporting dashboards

REST/SOAP integrations

MID Servers

CMDB/Discovery

Agile/JIRA

Education

Bachelor's or Master's degree in computer science or related field

Tools

JIRA

Job description

ARK Solutions, Inc. is seeking a highly experienced ServiceNow developer and technical lead to design, implement, and optimize complex ServiceNow solutions for clients in various industries.

You will work closely with customers, handle architecture discussions, and drive best practices in development, testing, and deployment while employing Flow Designer, Integration Hub, and Service Portal capabilities.