AI-Driven ServiceNow Solutions Architect

ServiceNow; California (MO); Hybrid; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow is seeking a Customer Outcomes Senior Technical Consultant to configure IT, Customer, and Employee Workflows on the ServiceNow Platform. You will lead engagements, design scalable architectures, and mentor customers and partners to deliver outcomes that improve business processes.

You will participate in workshops, ensure quality through code reviews, and provide strategic input to product teams while maintaining relevant certifications and skills.

Qualifications

• Experience integrating AI into work processes and workflows.
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow

Responsibilities

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on for .

Skills

AI in workflows

8+ years in services

Travel up to 50%

Industry domain

Independent project leadership

Complex issue resolution

Collaborative work

ServiceNow certs

Job description

ServiceNow is seeking a Customer Outcomes Senior Technical Consultant to configure IT, Customer, and Employee Workflows on the ServiceNow Platform. You will lead engagements, design scalable architectures, and mentor customers and partners to deliver outcomes that improve business processes.

You will participate in workshops, ensure quality through code reviews, and provide strategic input to product teams while maintaining relevant certifications and skills.