Senior ServiceNow Delivery Lead - Remote, Enterprise Impact

NTT America, Inc.; Plano (TX); Remote; USD 150,000 - 190,000; Full time

Job summary

NTT DATA is seeking a Senior Engagement Manager to lead complex ServiceNow engagements from Plano, TX with remote-friendly options. The role focuses on delivery leadership, client relationship management, and financial accountability across multiple workstreams.

Candidates should have 10+ years in IT project/delivery leadership and 5+ years with ServiceNow, plus strong Agile/Scrum experience. Certifications like CSA/CIS-ITSM are preferred but not required.

Qualifications

• 10+ years of project and delivery management experience in IT consulting.
• 5+ years hands-on experience with ServiceNow implementations.
• 5+ years of Agile/Scrum leadership and facilitating client workshops.
• PMP or other project management certifications are not required.

Responsibilities

• Lead end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
• Manage multiple concurrent engagements with distinct scope and complexity.
• Oversee project planning, execution, and governance using Agile and Scrum methodologies.
• Facilitate sprint planning, backlog grooming, and retrospectives; act as Scrum Master for delivery teams.

Skills

Delivery management

ServiceNow

Agile / Scrum

Budget management

Stakeholder communication

Delivery governance

Tools

ServiceNow Platform

Job description

NTT DATA is seeking a Senior Engagement Manager to lead complex ServiceNow engagements from Plano, TX with remote-friendly options. The role focuses on delivery leadership, client relationship management, and financial accountability across multiple workstreams.

Candidates should have 10+ years in IT project/delivery leadership and 5+ years with ServiceNow, plus strong Agile/Scrum experience. Certifications like CSA/CIS-ITSM are preferred but not required.