Senior ServiceNow Delivery Lead

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

AHU Technologies Inc in Washington, DC is seeking an experienced ServiceNow Project Manager / Business Analyst to lead the delivery of ServiceNow initiatives. You will oversee project planning and stakeholder coordination, ensuring alignment with best practices and IT service management goals. The ideal candidate will possess strong analytical and communication skills, with at least 11 years of experience in relevant roles, including service management and the ServiceNow platform. A Bachelor's degree in IT or related field is required.

Qualifications

• 11 years of Business Analyst experience required.
• 8 years of experience supporting the configuration and development of ServiceNow.
• Understanding of change management and ITIL.

Responsibilities

• Lead end-to-end delivery of ServiceNow initiatives.
• Manage project timelines, risks, and communications.
• Conduct requirements elicitation sessions and document business requirements.

Skills

Strong oral and written communications skills

Supervisory experience working with teams

Experience in test plan creation and execution

IT Service Management experience

Experience implementing systems using agile/scrum

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

MS Office

PowerBI

Job description

AHU Technologies Inc in Washington, DC is seeking an experienced ServiceNow Project Manager / Business Analyst to lead the delivery of ServiceNow initiatives. You will oversee project planning and stakeholder coordination, ensuring alignment with best practices and IT service management goals. The ideal candidate will possess strong analytical and communication skills, with at least 11 years of experience in relevant roles, including service management and the ServiceNow platform. A Bachelor's degree in IT or related field is required.