ServiceNow Architect (TS Clearance)

Intact Technology, Inc.; Virginia (MN); Hybrid; USD 160,000 - 230,000; Full time

Benefits offered by this job

Flexible paid time off

12 paid holidays

Premium healthcare plans (Medical, D­­

401(k) program

Job summary

Intact Technology in Reston, VA seeks a ServiceNow Architect to lead senior technical delivery across complex ServiceNow implementations, owning architecture from design through delivery.

You will establish direction, guide integrations, and ensure alignment with security and client objectives, while mentoring teams and contributing to the broader practice.

Qualifications

• Must possess a current Top Secret (TS) security clearance.
• Willing and eligible to obtain SCI access as required for the role.
• Willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• 8+ years of ServiceNow development and/or solution architecture experience.
• Broad, deep knowledge of the ServiceNow platform with advanced expertise in at least one to two product areas.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience designing, architecting, and configuring multiple ServiceNow applications and modules.
• Experience architecting complex integrations between ServiceNow and third‑party applications.
• Strong understanding of microservices architecture and enterprise integration patterns.
• Demonstrated experience leading major ServiceNow module implementations, including at least two recent implementations in an Architect role.

Responsibilities

• Partner with Project Managers and delivery teams to achieve client outcomes and deliver an exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands‑on ServiceNow development and configuration support when needed.

Skills

ServiceNow development

Solution architecture

Client engagement

Presales support

Microservices architecture

System integrations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ServiceNow Architect (TS Clearance)

Reston, VA, US

Salary Range: $160,000.00 To $230,000.00 Annually

POSITION TITLE: ServiceNow Architect

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth. THE ROLE:

As a ServiceNow Architect, you’ll provide senior-level technical leadership across complex ServiceNow implementations, owning solution architecture from design through delivery. You’ll establish technical direction, translate complex requirements into scalable solutions, and ensure implementations align with ServiceNow best practices, security requirements, and client objectives.

You’ll serve as a trusted technical advisor to clients and delivery teams while collaborating closely with project managers, developers, and other stakeholders. You’ll also help strengthen Intact’s broader ServiceNow practice through mentoring, solutioning, reusable assets, and continuous improvement. TO BE SUCCESSFUL HERE YOU WILL:

• Partner with Project Managers and delivery teams to achieve client outcomes and deliver an exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands‑on ServiceNow development and configuration support when needed.

REQUIRED QUALIFICATIONS:

• Must possess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work onsite five days per week in a secure SCIF environment in the Northern Virginia/DMV area.
• 8+ years of ServiceNow development and/or solution architecture experience.
• Broad, deep knowledge of the ServiceNow platform, with advanced expertise in at least one to two ServiceNow product areas.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience designing, architecting, and configuring multiple ServiceNow applications and modules.
• Experience architecting complex integrations between ServiceNow and third‑party applications.
• Strong understanding of microservices architecture and enterprise integration patterns.
• Demonstrated experience leading major ServiceNow module implementations, including at least two recent implementations in an Architect role.
• Strong communication and client relationship skills, with the ability to communicate complex technical concepts effectively to both technical and non-technical audiences.

PREFERRED QUALIFICATIONS:

• Previous SCI access within the past 24 months is highly preferred.
• Two or more ServiceNow Certified Implementation Specialist (CIS) certifications.
• Relevant ServiceNow micro-certifications.
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) certification.
• Candidates who do not currently hold the preferred ServiceNow certifications should be willing to obtain applicable certifications within six months of hire.

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem‑solvers, blending human creativity with cutting‑edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on‑site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well‑lit, temperature‑controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.