Senior ServiceNow BA — ITSM, SAM & Remote

Bright Vision Technologies; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Résumé du poste

Bright Vision Technologies seeks a Senior ServiceNow Business Systems Analyst to partner with business stakeholders and technical teams across the United States to deliver ServiceNow solutions, including new implementations, enhancements, and production support.

The ideal candidate combines business analysis, platform administration, troubleshooting, and process improvement with deep ITSM and Software Asset Management knowledge. Now Assist/EmployeeWorks experience is a plus.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration or related field.
• Minimum 12+ years as Business Analyst or similar role.
• Strong knowledge of ITSM and Software Asset Management (SAM).
• Experience with ServiceNow platform administration and implementation lifecycle.

Responsabilités

• Gather, analyze, and document business requirements; translate them into user stories, functional specifications, and process flows.
• Lead workshops and stakeholder discussions to identify process improvements and ServiceNow solutions.
• Support end-to-end ServiceNow implementations, testing, deployment, and post-go-live support.
• Facilitate SIT, UAT, defect management, and production readiness activities.
• Manage production support activities, including incident triage, defect resolution, root cause analysis, and enhancement requests.
• Serve as the functional SME for ITSM and SAM processes and capabilities.
• Collaborate with developers, administrators, architects, and business teams to deliver scalable solutions.
• Support release planning, change management, and continuous improvement initiatives.
• Support ServiceNow production environments, including incident triage, issue resolution, root cause analysis, and enhancements.

Connaissances

Business analysis

Stakeholder management

Agile/Scrum

ServiceNow knowledge

Formation

Bachelor's degree in Information Systems/CS/Business Admin

Outils

Now Platform

REST/SOAP integrations

Data loads

Description du poste

Bright Vision Technologies seeks a Senior ServiceNow Business Systems Analyst to partner with business stakeholders and technical teams across the United States to deliver ServiceNow solutions, including new implementations, enhancements, and production support.

The ideal candidate combines business analysis, platform administration, troubleshooting, and process improvement with deep ITSM and Software Asset Management knowledge. Now Assist/EmployeeWorks experience is a plus.