ServiceNow Business Analyst

Bright Vision Technologies; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Bright Vision Technologies seeks a Senior ServiceNow Business Systems Analyst to partner with business stakeholders and technical teams across the United States to deliver ServiceNow solutions, including new implementations, enhancements, and production support.

The ideal candidate combines business analysis, platform administration, troubleshooting, and process improvement with deep ITSM and Software Asset Management knowledge. Now Assist/EmployeeWorks experience is a plus.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration or related field.
• Minimum 12+ years as Business Analyst or similar role.
• Strong knowledge of ITSM and Software Asset Management (SAM).
• Experience with ServiceNow platform administration and implementation lifecycle.

Responsibilities

• Gather, analyze, and document business requirements; translate them into user stories, functional specifications, and process flows.
• Lead workshops and stakeholder discussions to identify process improvements and ServiceNow solutions.
• Support end-to-end ServiceNow implementations, testing, deployment, and post-go-live support.
• Facilitate SIT, UAT, defect management, and production readiness activities.
• Manage production support activities, including incident triage, defect resolution, root cause analysis, and enhancement requests.
• Serve as the functional SME for ITSM and SAM processes and capabilities.
• Collaborate with developers, administrators, architects, and business teams to deliver scalable solutions.
• Support release planning, change management, and continuous improvement initiatives.
• Support ServiceNow production environments, including incident triage, issue resolution, root cause analysis, and enhancements.

Skills

Business analysis

Stakeholder management

Agile/Scrum

ServiceNow knowledge

Education

Bachelor's degree in Information Systems/CS/Business Admin

Tools

Now Platform

REST/SOAP integrations

Data loads

Job description

ServiceNow Business Analyst - Remote

Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title: ServiceNow Business Analyst

Experience Required: 12+ years

Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Position Summary

We are seeking a Senior ServiceNow Business Systems Analyst (BSA) with strong techno-functional expertise in the ServiceNow platform. This role will partner with business stakeholders and technical teams to deliver ServiceNow solutions across new implementations, enhancements, and production support engagements. The ideal candidate will possess a blend of business analysis, platform administration, troubleshooting, and process improvement experience, with deep knowledge of ITSM and Software Asset Management (SAM). Experience with Now Assist and/or Employee Works is a plus.

Key Responsibilities

• Gather, analyze, and document business requirements; translate them into user stories, functional specifications, and process flows.
• Lead workshops and stakeholder discussions to identify process improvements and ServiceNow solutions.
• Support end-to-end ServiceNow implementations, including requirements, testing, deployment, and post-go-live support.
• Facilitate SIT, UAT, defect management, and production readiness activities.
• Manage production support activities, including incident triage, defect resolution, root cause analysis, and enhancement requests.
• Serve as the functional SME for ITSM and SAM processes and capabilities.
• Collaborate with developers, administrators, architects, and business teams to deliver scalable solutions.
• Support release planning, change management, and continuous improvement initiatives.
• Support and manage ServiceNow production environments, including incident triage, issue resolution, root cause analysis, and enhancements.
• Support ServiceNow platform administration, including user/role management, email troubleshooting, data loads, upgrades, and engagement with ServiceNow Product Support for issue resolution.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field.
• 5+ years of Business Systems Analyst experience.
• 3+ years of ServiceNow platform administration experience.
• Strong functional expertise in:
  • ITSM (Incident, Problem, Change, Request, Knowledge, Service Catalog)
  • Software Asset Management (SAM Pro)
• Strong techno-functional understanding of the ServiceNow platform, including:
  • Conceptual knowledge of Business Rules, Client Scripts, UI Policies, and basic scripting.
  • Email notifications, inbound/outbound email processing, and email troubleshooting for execution failures.
  • Import Sets and Transform Maps.
  • Data loads, REST/SOAP integrations, third-party platform integrations.
  • Service Catalog items, workflows, and flow designer.
  • Data visualizations and dashboards.
  • User administration, role management, group management, and access governance.
  • Using the ServiceNow Support Portal to research known issues, engage with ServiceNow Product Support, and manage support cases through resolution.
• Experience creating business requirements, user stories, process flows, functional specifications, and test scenarios.
• Strong understanding of Agile/Scrum methodologies and SDLC.
• Excellent stakeholder management, communication, analytical, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (ITSM and/or SAM).
• Experience with CMDB, HAM, NowAssist, EmployeeWorks.
• Experience in enterprise-scale ServiceNow environments.
• Experience supporting platform upgrades and release management.

Ideal Candidate

The ideal candidate is a techno-functional Senior ServiceNow Business Systems Analyst who can effectively bridge business and technical teams while providing hands-on support across requirements management, solution delivery, platform administration, and production operations.

Bright Vision Technologies is an Equal Opportunity Employer.

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws.

This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expresses prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Originally posted on Himalayas.