Senior ServiceNow Architect/SME

Chenega Professional Services Strategic Business Unit

Springfield (VA)

On-site

USD 120,000 - 160,000

Full time

3 days ago

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Job summary

Chenega MIOS in Springfield, VA seeks a Lead ServiceNow Architect/SME to guide enterprise NOW platform design and development. The role combines hands-on engineering with technical leadership across teams to deliver scalable, automated workflows and analytics.

You will translate complex operational needs into digital solutions, mentor developers, ensure security and governance, and collaborate with stakeholders in a fast-paced federal contracting environment.

Qualifications

8+ years of ServiceNow platform development experience.
3+ years of ITSM development experience.
Active Top-Secret Clearance with ability to obtain SCI/CI poly.

Responsibilities

Lead hands-on development within the ServiceNow platform including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
Develop solutions that leverage ServiceNow features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.