Senior ServiceNow Architect — Remote, HAM/SAM & ITSM Leader

Northramp LLC.

United States

Remote

USD 150,000 - 210,000

Full time

5 days ago

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Benefits offered by this job

Remote Work Opportunities

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Life and AD&D Insurance

Disability Insurance

Paid Time Off and Parental Leave

Training and Professional Development

Wellness Resources

Job summary

Northramp LLC. is seeking an experienced Senior ServiceNow Developer/Architect to lead the design, development, implementation, and optimization of enterprise ServiceNow solutions across HAM, SAM, SPM, ITSM, and HRSD.

The role serves as a technical leader for architecture, governance, delivery, and platform strategy. Key responsibilities include platform architecture, solution design, asset management, strategic portfolio management, ITSM, HRSD, and leadership of developers and administrators.

Qualifications

Bachelor’s degree in Computer Science, IT, Engineering, or related field.
8+ years of ServiceNow platform development experience.
5+ years of ServiceNow solution architecture experience.
ServiceNow CSA certification.
ServiceNow CAD certification.
Proven delivery of enterprise-scale ServiceNow implementations.
Strong expertise in HAM, SAM, SPM, ITSM, HRSD, CMDB, Discovery, and CSDM.

Responsibilities

Define and maintain the ServiceNow platform architecture roadmap.
Establish development standards, governance, and best practices.
Lead solution architecture reviews and technical design sessions.
Ensure platform scalability, security, performance, and maintainability.
Design, develop, configure, and support complex ServiceNow solutions.
Develop custom applications, integrations, workflows, business rules, and catalog items.
Configure Flow Designer, Integration Hub, Service Portal, Employee Center, and Workspaces.
Conduct code reviews and enforce quality standards.
Implement HAM and SAM solutions, including discovery and reconciliation.
Support asset lifecycle management and vendor audits.
Implement demand, project, portfolio, resource, agile, and financial management capabilities in SPM.
Create executive dashboards and reporting solutions.
Architect ITSM capabilities: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog.
Align solutions with ITIL best practices.
Implement HRSD: HR case management and self-service experiences.