Senior ServiceNow Architect—HAM/SAM/EAM & Data Foundations

ICF Olson; United States; Remote; USD 99,000 - 168,000; Full time

Job summary

ICF seeks a Senior ServiceNow Developer to design, develop, and implement enterprise ServiceNow solutions for a public health agency under the OCIO. You will lead data foundations, CMDB, ITAM/HAM/SAM/EAM, and ITOM projects across federal environments.

Work with stakeholders to deliver scalable, secure assets, integrations, and automation, while upholding compliance, security, and governance standards. This role involves mentoring teams and contributing to architecture roadmaps.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of hands‑on ServiceNow development or solution architecture experience.
• Must be a U.S. Citizen or Green Card holder due to federal contract requirements.
• Ability to obtain and maintain a Federal Public Trust clearance.
• Candidate must reside in the United States, be authorized to work in the United States, and all work must be performed within the United States.

Responsibilities

• Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and long‑term technical roadmaps.
• Design scalable, maintainable, and secure ServiceNow solutions leveraging platform best practices and standards.
• Develop technical designs that align with enterprise architecture, governance requirements, and federal compliance standards.
• Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation.
• Deliver solutions utilizing both out‑of‑the‑box functionality and custom development where appropriate.
• Configure and extend ServiceNow applications to support enterprise asset lifecycle and operational management processes.
• Implement and support ServiceNow Data Foundations to ensure alignment with enterprise data architecture and governance standards.
• Design solutions leveraging the ServiceNow data model, CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.
• Promote data quality, normalization, governance, and data integrity across the ServiceNow platform.
• Support enterprise initiatives involving CMDB maturation, asset data management, and data relationship optimization.
• Design and implement HAM, SAM, and EAM solutions with complete asset lifecycle management.
• Develop scalable and maintainable solutions using JavaScript and ServiceNow development frameworks.
• Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes.
• Develop scalable and maintainable solutions using JavaScript and ServiceNow development frameworks, including: Business Rules Script Includes Client Scripts UI Policies UI Actions Flow Designer IntegrationHub REST/SOAP integrations Scoped application development.
• Integrate and support integrations between ServiceNow and third‑party enterprise systems using REST, SOAP, IntegrationHub, MID Servers, and related technologies.
• Ensure reliable data synchronization, governance, and data exchange across integrated platforms.
• Support Authority to Operate (ATO) activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.
• Evaluate existing implementations and identify opportunities to improve automation, performance, maintainability, and user experience while reducing technical debt.
• Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams to translate business requirements into scalable ServiceNow solutions.
• Participate in Agile and SAFe ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and solution design discussions.
• Conduct code reviews and promote ServiceNow development standards and best practices.
• Mentor developers and provide technical guidance throughout the software development lifecycle.
• Ensure solution designs remain scalable, maintainable, secure, and aligned with platform governance requirements.
• Create and maintain architecture diagrams, configuration specifications, workflow documentation, integration documentation, technical designs, and data models.
• Contribute to proposals, technical demonstrations, reusable assets, and ServiceNow practice development initiatives.
• Ensure solutions comply with federal security, privacy, accessibility, and operational requirements.
• Support implementation activities required to obtain and maintain Authority to Operate (ATO) compliance.

Skills

ServiceNow development

CMDB data model

ITAM/HAM/SAM/EAM

Integrations

Data foundations

Agile SAFe

Education

Bachelor’s degree or equivalent

Tools

JavaScript

ServiceNow Studio

REST/SOAP

Job description

ICF seeks a Senior ServiceNow Developer to design, develop, and implement enterprise ServiceNow solutions for a public health agency under the OCIO. You will lead data foundations, CMDB, ITAM/HAM/SAM/EAM, and ITOM projects across federal environments.

Work with stakeholders to deliver scalable, secure assets, integrations, and automation, while upholding compliance, security, and governance standards. This role involves mentoring teams and contributing to architecture roadmaps.