Senior ServiceNow Architect | Now Assist & ITSM Expert

Openkyber, LLC; Alaska; On-site; USD 140,000 - 190,000; Full time

Job summary

Openkyber, LLC seeks a Senior ServiceNow Developer to lead configuration and development of ServiceNow solutions onsite in Santa Clara, CA. The role emphasizes Now Assist integration, ITSM processes, and enterprise deployments.

The candidate should have 6+ years of hands-on experience, strong scripting skills, and a track record of delivering scalable, secure solutions while collaborating with business stakeholders. This is a contract position with potential upgrades and ongoing optimization.

Qualifications

• 6+ years hands-on ServiceNow development, configuration, and administration.
• Experience with Now Assist (GenAI) features to enhance agent productivity and service operations.
• Strong ITSM knowledge across Incident, Problem, Change, Request, and Knowledge Management.
• Hands-on experience with Creator Workflows/App Engine, Flow Designer, and workflow automation.
• Ability to configure, customize, and troubleshoot ServiceNow apps, forms, catalogs, and integrations.
• Strong JavaScript scripting skills: Business Rules, Script Includes, Client Scripts, UI Policies.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs and Integration Hub.
• Experience resolving production issues, performing root cause analysis, and driving platform stability.
• Collaborate with stakeholders to gather requirements and deliver scalable ServiceNow solutions.
• Support platform upgrades and ongoing optimization; adhere to standards, governance, and security.

Responsibilities

• Lead configuration and development across multiple ServiceNow projects.
• Configure, troubleshoot, and optimize ServiceNow apps, forms, catalogs, and integrations.
• Collaborate with stakeholders to gather requirements and deliver scalable solutions.
• Support platform upgrades and ongoing optimization activities.
• Ensure adherence to development standards, governance and security practices.

Skills

ServiceNow expertise

Now Assist configuration

ITSM processes

Creator Workflows

Flow Designer

REST/SOAP APIs

Integration Hub

JavaScript scripting

Root cause analysis

Stakeholder management

Tools

Flow Designer

Creator Workflows

App Engine

Integration Hub

Job description

Openkyber, LLC seeks a Senior ServiceNow Developer to lead configuration and development of ServiceNow solutions onsite in Santa Clara, CA. The role emphasizes Now Assist integration, ITSM processes, and enterprise deployments.

The candidate should have 6+ years of hands-on experience, strong scripting skills, and a track record of delivering scalable, secure solutions while collaborating with business stakeholders. This is a contract position with potential upgrades and ongoing optimization.