ServiceNow Principal Consultant - Lead Architect & Delivery

Medium; Chicago (IL); On-site; USD 183,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Time Off

Parental Leave

Caregiver Leave

Job summary

AHEAD builds platforms for digital business in Chicago, IL, and seeks a ServiceNow Principal Technical Consultant. You will architect, design, develop and deploy ServiceNow solutions, lead project teams, mentor colleagues, and own the outcome of complex programs delivered to customers.

You will drive client demos and workshops, influence cross‑practice delivery, and communicate trade‑offs with senior stakeholders.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Expert knowledge on IRM and SecOps within the ServiceNow ecosystem.
• Expert level development skills on the ServiceNow platform.
• Able to articulate trade-offs between architecture approaches.
• Strong communication and presentation skills.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform
• Lead complex programs of multiple resources
• Lead the architecture and design of complex solutions
• Lead the creation of written deliverables
• Lead client demos and working sessions
• Lead integration design sessions
• Lead client workshops as process and technical expert
• Escalation point for project team
• Work to influence team members and senior management
• Identify and communicate opportunities
• Participate in pre-sales cycle as technical expert
• Provide thought leadership to Ahead and our customers
• Communicate with external customers on complex matters
• Generate differentiated marketing thought leadership
• Craft innovative and high impact solutions for complex client programs
• Contribute to projects/programs that may address future concepts, products, and technologies
• Drive consensus with customer in solving complex solutions

Skills

ServiceNow platform expert

IRM/SecOps processes

ServiceNow development

Solutions architecture

Client workshops and demos

Tools

Third-party integrations

Job description

AHEAD builds platforms for digital business in Chicago, IL, and seeks a ServiceNow Principal Technical Consultant. You will architect, design, develop and deploy ServiceNow solutions, lead project teams, mentor colleagues, and own the outcome of complex programs delivered to customers.

You will drive client demos and workshops, influence cross‑practice delivery, and communicate trade‑offs with senior stakeholders.