Senior ServiceNow Architect: Enterprise Platform Leader

Accenture PLC; City of Albany (NY); On-site; USD 123,000 - 302,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and long-term disability coverage

401(k) with company match

Bonus opportunities

Job summary

Accenture is seeking a Senior ServiceNow Architect to lead end-to-end solution design for Fortune 500 clients. You will guide technical direction, mentor teams, and influence platform governance within the ServiceNow Business Group.

The role emphasizes executive communication, strategic problem solving, and cross-functional collaboration across ERP, cloud, and IT transformation initiatives.

Qualifications

• Executive-level communication and strategic advisory to senior sponsors and stakeholders.
• Proven ability to lead at scale across multiple teams and clients.
• Strong analytical and systems-thinking skills for complex environments.
• Customer-centric mindset focused on business outcomes and platform sustainability.
• Demonstrated leadership presence and credibility in technical discussions.

Responsibilities

• Provide technical leadership on ServiceNow programs for Fortune 500 clients.
• Mentor ServiceNow Developers and Technical Architects; drive architecture governance.
• Influence platform strategy and governance while delivering end-to-end solutions.
• Collaborate with account teams to identify value opportunities and drive strategic wins.
• Access training and certification opportunities within Accenture’s ServiceNow group.

Skills

Executive-level communication

Lead at scale

Analytical thinking

Customer-centric mindset

Leadership presence

Technical advisory

Technical escalation point

Education

Bachelor’s degree or equivalent

3 ServiceNow certifications: CSA, CAD, CIS ITSM

Tools

ServiceNow platform

JavaScript

SQL

Job description

Accenture is seeking a Senior ServiceNow Architect to lead end-to-end solution design for Fortune 500 clients. You will guide technical direction, mentor teams, and influence platform governance within the ServiceNow Business Group.

The role emphasizes executive communication, strategic problem solving, and cross-functional collaboration across ERP, cloud, and IT transformation initiatives.