Senior ServiceNow Technical Architect

Accenture PLC; Orlando (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

Accenture is seeking aSenior ServiceNow Architect to lead end-to-end solution design for Fortune 500 clients, driving enterprise IT transformation and platform governance. The role emphasizes advisory leadership, cross-team collaboration, and continuous improvement of ServiceNow offerings.

You will mentor developers and architects, shape platform strategy, and collaborate with ServiceNow account teams to deliver value while navigating complex governance and delivery models.

Qualifications

• Executive-level communication and leadership skills.
• Lead at scale, influencing outcomes across multiple teams.
• Strong analytical, systems-thinking and problem-solving abilities.
• Customer-centric mindset focused on business outcomes and long-term value.
• Demonstrated leadership presence and credibility.

Responsibilities

• Drive continuous improvements of implementation methodology and service offerings based on client experiences.
• Lead teams of ServiceNow Developers in technical management and mentorship.
• Maintain process orientation and prefer orderly, structured work.
• Collaborate with peers and SMEs when needed to solve problems.
• Bring experience from Enterprise Software or Consulting environments.
• Influence sponsors and stakeholders with options, risks, and governance findings.
• Access robust training and certification opportunities as part of the ServiceNow group.

Skills

Executive communication

Lead at scale

Analytical thinking

Customer-centric

Emotional intelligence

Technical advisory

Escalation point

Education

Bachelor's degree

Job description

Accenture is seeking aSenior ServiceNow Architect to lead end-to-end solution design for Fortune 500 clients, driving enterprise IT transformation and platform governance. The role emphasizes advisory leadership, cross-team collaboration, and continuous improvement of ServiceNow offerings.

You will mentor developers and architects, shape platform strategy, and collaborate with ServiceNow account teams to deliver value while navigating complex governance and delivery models.