Senior ServiceNow Administrator (Remote)

JAX; Bar Harbor (ME); Hybride; USD 86 000 - 144 000; Plein temps

Résumé du poste

The Jackson Laboratory seeks a Senior Application Administrator to design, develop, and support the ServiceNow ITSM platform. You will analyze user needs, implement improvements, and ensure smooth operations including upgrades, testing, and incident management.

You will collaborate with stakeholders, perform UAT, and contribute to an ITIL/Agile environment. The role offers a full-time, on-site position with US telecommute options in Bar Harbor, ME.

Qualifications

• Bachelor’s degree in CS, software engineering, computer engineering, or related field.
• 2 years of ServiceNow development experience in ITIL/Agile environment.
• ServiceNow administration and support experience required.
• Familiarity with ITSM frameworks and ITIL best practices.

Responsabilités

• Design and develop system software for ServiceNow ITSM platform.
• Provide day-to-day support and platform maintenance, upgrades and testing.
• Triaging and resolving end-user issues; analyze logs and configuration changes.
• Build and customize dashboards and reports; collect requirements from stakeholders.

Connaissances

ServiceNow development

ITIL

Agile methodologies

UAT

Operational support

Formation

Bachelor’s Degree in Computer Science / Software Engineering / Computer Engineering

Outils

Java

JavaEE

JSP

SQL

Oracle

DB2

MS SQL Server

Docker

Crystal Reports

Azure DevOps

Description du poste

The Jackson Laboratory seeks a Senior Application Administrator to design, develop, and support the ServiceNow ITSM platform. You will analyze user needs, implement improvements, and ensure smooth operations including upgrades, testing, and incident management.

You will collaborate with stakeholders, perform UAT, and contribute to an ITIL/Agile environment. The role offers a full-time, on-site position with US telecommute options in Bar Harbor, ME.