Senior ServiceNow Administrator - Remote

The Jackson Laboratory; Bar Harbor (ME); Remote; USD 86,000 - 144,000; Full time

Benefits offered by this job

Telecommute option (US only)

Job summary

The Jackson Laboratory is seeking a Senior Application Administrator to design and develop system software for the ServiceNow ITSM platform. In an Agile/ITIL environment, you will analyze user needs, implement solutions, and provide ongoing support and upgrades.

Key duties include triaging issues, configuring updates, building dashboards, and coordinating UAT and production rollouts with stakeholders. A Bachelor's degree and 2+ years ServiceNow experience are required.

Qualifications

• Bachelor’s degree in CS/CE/Software Eng or related field.
• 2+ years of ServiceNow development in ITIL and Agile environments.
• ServiceNow administration and support experience.
• Experience with Java and JavaEE components.
• SQL and RDBMS experience ( Oracle, DB2, MS SQL Server ).
• Familiar with Docker or Crystal Reports.
• Knowledge of ITSM frameworks and ITIL processes.

Responsibilities

• Design and develop system software focusing on the ServiceNow platform.
• Provide day-to-day support and maintenance of the ServiceNow environment.
• Analyze logs, upgrades, configurations, and testing activities.
• Triage and diagnose issues; document incidents and resolutions.
• Develop dashboards and ad-hoc reports; gather stakeholder requirements.
• Assist with deployments, UAT, and production rollouts for new components.
• Coordinate change management within Agile and ITIL practices.

Skills

ServiceNow

ITIL

Agile

Java

SQL

Docker

Crystal Reports

Azure DevOps

Education

Bachelor’s degree in Computer Science / Software Engineering / Computer Engineering or related field

Tools

ServiceNow

Azure DevOps

Job description

The Jackson Laboratory is seeking a Senior Application Administrator to design and develop system software for the ServiceNow ITSM platform. In an Agile/ITIL environment, you will analyze user needs, implement solutions, and provide ongoing support and upgrades.

Key duties include triaging issues, configuring updates, building dashboards, and coordinating UAT and production rollouts with stakeholders. A Bachelor's degree and 2+ years ServiceNow experience are required.