Senior Service Specialist: Onsite & Remote Support

NextGen Security, LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full benefits package

Job summary

NextGen Security, LLC is seeking a Senior Service Specialist in Houston, TX. This critical role involves assisting technicians, managing client communications, and providing on-site support as needed. Ideal candidates will have over 5 years of experience in service operations, strong technical skills, and the ability to train others.

The position offers a full time contract, with a comprehensive benefits package to accommodate a dynamic work environment and client engagement.

Qualifications

• 5+ years of experience in service operations or technician role.
• Certifications in relevant security systems.
• Experience with basic network troubleshooting.

Responsibilities

• Assist technicians with on-site support.
• Perform remote service tickets and site visits.
• Train entry-level technicians and conduct classes.
• Maintain service call records and client communication logs.

Skills

Communication skills

Customer service

Microsoft SQL

Network troubleshooting

Wireless network setups

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Lenel

Genetec

CCURE

ProWatch

Gallagher

Milestone

Job description

NextGen Security, LLC is seeking a Senior Service Specialist in Houston, TX. This critical role involves assisting technicians, managing client communications, and providing on-site support as needed. Ideal candidates will have over 5 years of experience in service operations, strong technical skills, and the ability to train others.

The position offers a full time contract, with a comprehensive benefits package to accommodate a dynamic work environment and client engagement.