Senior Service Sales Enablement Leader - Remote

Tech Sales Jobs; Santa Clara (CA); Remote; USD 142,000 - 245,000; Full time

Benefits offered by this job

Benefits package

Health insurance

Retirement plan

Job summary

Johnson & Johnson is seeking a Sr. Manager, Service Sales Enablement & Operations to build and scale the service sales engine for OTTAVA service sales in Santa Clara, CA, with an alternate Cincinnati location.

This role bridges service portfolio strategy and field execution, owning operating models, CRM, workflows, forecasting, and dashboards while leading enablement for Service Sales, Renewal Specialists, and Customer Success Managers.

Qualifications

• Bachelor's degree required; advanced degree or relevant commercial, operations, systems, or learning certification preferred.
• Experience designing operating models, systems requirements, governance, workflows, enablement programs, or commercial capabilities.
• Strong program leadership and ability to coordinate across a matrixed organization.

Responsibilities

• Design and govern the service sales operating model, roles, and governance.
• Own CRM, data quality, and commercial workflows across quoting, contracting, invoicing, and renewals.
• Develop service sales playbooks, training, and enablement resources.
• Define KPI, reporting, forecasting, and dashboards for service sales.
• Collaborate with Marketing, Finance, Legal, and IT to optimize commercial processes.

Skills

Sales Enablement

Coaching

Collaboration

Customer Centricity

Leadership

Strategic Sales

Process Optimization

Team Management

Market Savvy

Solutions Selling

Education

Bachelor's degree

Advanced degree or cert.

Job description

Johnson & Johnson is seeking a Sr. Manager, Service Sales Enablement & Operations to build and scale the service sales engine for OTTAVA service sales in Santa Clara, CA, with an alternate Cincinnati location.

This role bridges service portfolio strategy and field execution, owning operating models, CRM, workflows, forecasting, and dashboards while leading enablement for Service Sales, Renewal Specialists, and Customer Success Managers.