Senior Service & Sales Ambassador - Travel Leader

Secure Identity, LLC.; Baltimore (MD); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Free CLEAR membership for you + family

401(k) Retirement Plan, including a 1:

10 company-paid holidays (paid 1.5x if

Comprehensive Medical, Dental, and Vis

Paid Time Off

Résumé du poste

CLEAR is hiring a Senior Ambassador to create frictionless experiences for members and travelers. You will drive enrollments, maintain high service quality, handle inquiries, and follow strict security protocols in a fast-paced airport environment.

You will train teammates, guide on-the-job learning, and troubleshoot hardware/software issues to keep operations seamless. Candidates must be 18+, with a HS diploma and flexible shifts.

Qualifications

• High school diploma or GED required.
• Able to stand for long periods and lift up to 50 pounds.
• Open availability and flexibility; ability to work a variety of shifts.
• Completion of airport and government security screening processes, including SIDA badge eligibility.

Responsabilités

• Drive membership enrollments by engaging travelers and educating them about CLEAR benefits.
• Balance high volume with high-quality customer and member experiences.
• Resolve traveler and/or member concerns or inquiries in a timely manner, escalating when needed.
• Adhere to security procedures by validating documents and identifying CLEAR members.
• Assist in training and development of team members; guide on-the-job training.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring frontline triage before escalation.

Connaissances

Customer service

Sales

Communication

Leadership

Formation

High School Diploma

Description du poste

CLEAR is hiring a Senior Ambassador to create frictionless experiences for members and travelers. You will drive enrollments, maintain high service quality, handle inquiries, and follow strict security protocols in a fast-paced airport environment.

You will train teammates, guide on-the-job learning, and troubleshoot hardware/software issues to keep operations seamless. Candidates must be 18+, with a HS diploma and flexible shifts.