Patient Services Representative

AdventHealth; Wesley Chapel (FL); On-site; USD 22,000 - 34,000; Full time

Job summary

AdventHealth in Wesley Chapel, FL seeks a patient registration clerk to greet patients, collect demographics, verify insurance and process payments during check-in and check-out.

This full-time on-site role requires 1+ year in healthcare, knowledge of medical terminology and Epic, and strong typing/data entry skills; benefits start day one.

Day shift on-site position with background screening compliance and opportunities for career development within AdventHealth.

Qualifications

• Medical terminology required.
• Epic knowledge required.
• Typing/data entry required.
• Insurance verification preferred.
• Prior-auth experience preferred.
• Multi-tasking required.

Responsibilities

• Greet patients to complete check-in/out.
• Obtain demographics and financial information for scheduling/registration.
• Collect payments for co-pays and balances.
• Answer calls and perform queue callbacks.
• Assist with prior-authorizations for procedures.
• Provide excellent customer service to patients, staff, and vendors.

Skills

Medical Terminology

Epic Knowledge

Typing/Data Entry

Insurance Verification

Prior-Auth Experience

Multi-tasking

Education

High School Diploma

Tools

Epic Systems

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

2050 Ashley Oaks Cir

City

Wesley Chapel

State

Florida

Postal Code

33544

Job Description

• Greets patients to complete check-in/out process.
• Obtains demographic and financial information for scheduling/registration process.
• Collects payments for co-pays, self-pay, and additional balances.
• Answers Five 9 calls in a timely manner and completes queue call backs.
• Assists with completing prior-authorizations for in-office and hospital procedures.
• Assists with WQ's and On Base. Performs additional administrative duties as needed.
• Provides great customer service to all patients, staff, and vendors within the organization. Other duties as assigned.

Knowledge, Skills, And Abilities

• Medical Terminology [Required]
• Epic Knowledge [Required]
• Typing/Data Entry [Required]
• Medical Terminology [Preferred]
• Epic Knowledge [Preferred]
• Typing/Data Entry [Preferred]
• Insurance Verification [Preferred]
• Prior-Auth Experience [Preferred]
• Multi-tasker [Preferred]

Education

• High School Grad or Equiv [Required]

Field Of Study

• High School Diploma

Work Experience

• 1+ year of experience in healthcare [Required]
• 3+ years' experience in healthcare registration and insurance process [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.14 - $25.83

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.