Senior Service Reliability Lead Intelligence Network

AT&T; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee Assistance Programs (EAP)

Job summary

A major telecommunications company is seeking a Service Reliability Lead in Omaha, Nebraska, responsible for overseeing a team dedicated to managing network incidents and ensuring contract compliance. This role requires expertise in incident management and strong leadership with at least 16 years of experience in technical fields. Candidates must have thorough knowledge of network operations and problem-solving approaches. The company offers competitive benefits including medical coverage, 401(k), and extensive employee discounts.

Qualifications

• 16 years of relevant experience is required, with a mix of education and work history.
• Must have experience with compliance to DoD 8140 Information Assurance Technical Level 2.
• Proven experience leading geographically dispersed technical teams.

Responsibilities

• Lead a team of 6-10 people focusing on incident management processes.
• Oversee individual and team effectiveness, ensuring quality control.
• Collaborate with management to address complex network issues.

Skills

Leadership of technical teams

Network Incident Management

Troubleshooting network issues

Knowledge of ServiceNow

Layer 1 and 2 networking concepts

Education

Doctorate with 8 years experience or equivalent

Master’s with 10 years experience

Bachelor’s with 12 years experience

Associates with 14 years experience

High School Diploma with 16 years experience

Tools

ServiceNow

Job description

A major telecommunications company is seeking a Service Reliability Lead in Omaha, Nebraska, responsible for overseeing a team dedicated to managing network incidents and ensuring contract compliance. This role requires expertise in incident management and strong leadership with at least 16 years of experience in technical fields. Candidates must have thorough knowledge of network operations and problem-solving approaches. The company offers competitive benefits including medical coverage, 401(k), and extensive employee discounts.