Senior Service & Project Manager – USCA (Automation & Robotics)

E80 Group; Chicago (IL); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life Insurance

STD/LTD

PTO

401K match

Travel up to 50%

Job summary

E80 Group in Chicago, IL, is seeking a Service & Project Manager to lead a team of Service & Project Coordinators, delivering high‑quality after‑sales projects and ensuring customer satisfaction.

You will drive governance, resource planning, KPI monitoring, and cross‑functional collaboration with engineering, operations, and sales to ensure on‑time, on‑budget service delivery across regions.

Qualifications

• Bachelor’s degree in Engineering, Industrial Management, Operations, or related field (Master’s preferred).
• 7+ years of experience in service operations, automation systems, customer service management, or project management.
• 5+ years of experience leading teams in a technical, field service, or project delivery environment.
• Experience with automated material‑handling systems, industrial automation, robotics, or complex electromechanical equipment is highly desirable.
• Certifications such as PMP, Lean / Six Sigma, or ITIL are a strong plus.
• Excellent English language proficiency, Spanish a plus.
• Willingness to travel up to 50%

Responsibilities

• Lead, coach, and develop a team Service & Project Coordinators.
• Allocate workload, monitor performance, and provide regular feedback.
• Ensure consistent adoption of best practices, tools, and processes across the team.
• Support the team in meeting targets for quality, delivery, cost, safety, and customer satisfaction.
• Oversee onboarding, skills development, and technical competency growth.
• Support team members in handling complex or escalated customer issues.
• Ensure timely response and resolution across all assigned service tickets.
• Remove roadblocks by coordinating with Technical, Operations, and Sales teams.
• Aggregate customer feedback to identify systemic improvement opportunities.
• Provide oversight on project scopes, planning accuracy, and intervention readiness for all direct report portfolios.
• Ensure the team validates required information and resources prior to scheduling interventions.
• Guide the creation of solutions and project scopes in collaboration with technical experts when needed.
• Monitor execution of onsite activities ensuring alignment with commitments for quality, cost, and timing.
• Review and approve project plans, timelines, material needs, and cost structures prepared by the team.
• Validate quotes, change requests, and offer documents before submission to customers.
• Ensure accurate and timely reporting, documentation, and intervention reports.
• Oversee invoice readiness and partner with Order Service and Accounting to ensure timely payment.
• Track team KPIs and produce reports for Customer Service Leadership.
• Identify trends across customer sites and project portfolios to drive preventative actions.
• Contribute to the development of new service programs, retrofits, asset improvement plans, and long‑term upgrade strategies.
• Promote knowledge sharing, standardization, and cross-team alignment.
• Partner with Customer Service Leadership to improve tools, processes, planning systems, and operational workflows.

Skills

Team Leadership

Project Management

English Proficiency

Change Management

Cross-functional collaboration

Education

Bachelor’s degree in Engineering / related field

Master’s preferred

PMP / Lean Six Sigma / ITIL

Tools

SAP

Salesforce

MS Applications

Job description

E80 Group in Chicago, IL, is seeking a Service & Project Manager to lead a team of Service & Project Coordinators, delivering high‑quality after‑sales projects and ensuring customer satisfaction.

You will drive governance, resource planning, KPI monitoring, and cross‑functional collaboration with engineering, operations, and sales to ensure on‑time, on‑budget service delivery across regions.