Senior Service Program Lead - Post-Sales & Customer Success

ALL.SPACE; Muscle Shoals (AL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Healthcare

25 days holiday plus US bank holidays

Bonus package

Career development training opportunities

Employee referral scheme

24/7 access to discount platform

Job summary

ALL.SPACE is looking for a dedicated individual to serve as the primary post-sales interface, ensuring seamless onboarding and enhancing customer satisfaction. This role requires proactive management of customer relationships and effective coordination of service delivery.

With a strong focus on service excellence, the candidate will lead various initiatives to continually improve customer experience and maintain operational governance. Applicants should have a Bachelor’s degree in Engineering or STEM, along with significant experience in program support within the defense sector.

Qualifications

• 8 years of DoD program support ideally within satellite or communications systems.
• Experience leading cross-functional teams to deliver customer outcomes.
• Demonstrated ability to lead customer-facing initiatives across multiple geographies.

Responsibilities

• Serve as primary post-sales interface for ALL.SPACE customers.
• Manage customer relationships and drive service improvements.
• Coordinate service trials and maintain account governance.

Skills

Customer relationship management

Program management

Cross-functional team leadership

Service excellence

Education

Bachelor’s Eng/STEM degree or equivalent

PMP or equivalent program management certification

Job description

ALL.SPACE is looking for a dedicated individual to serve as the primary post-sales interface, ensuring seamless onboarding and enhancing customer satisfaction. This role requires proactive management of customer relationships and effective coordination of service delivery.

With a strong focus on service excellence, the candidate will lead various initiatives to continually improve customer experience and maintain operational governance. Applicants should have a Bachelor’s degree in Engineering or STEM, along with significant experience in program support within the defense sector.