Program Manager - US Gov

ALL.SPACE; Muscle Shoals (AL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Healthcare

25 days holiday plus US bank holidays

Bonus package

Career development training opportunities

Employee referral scheme

24/7 access to discount platform

Job summary

ALL.SPACE is looking for a dedicated individual to serve as the primary post-sales interface, ensuring seamless onboarding and enhancing customer satisfaction. This role requires proactive management of customer relationships and effective coordination of service delivery.

With a strong focus on service excellence, the candidate will lead various initiatives to continually improve customer experience and maintain operational governance. Applicants should have a Bachelor’s degree in Engineering or STEM, along with significant experience in program support within the defense sector.

Qualifications

• 8 years of DoD program support ideally within satellite or communications systems.
• Experience leading cross-functional teams to deliver customer outcomes.
• Demonstrated ability to lead customer-facing initiatives across multiple geographies.

Responsibilities

• Serve as primary post-sales interface for ALL.SPACE customers.
• Manage customer relationships and drive service improvements.
• Coordinate service trials and maintain account governance.

Skills

Customer relationship management

Program management

Cross-functional team leadership

Service excellence

Education

Bachelor’s Eng/STEM degree or equivalent

PMP or equivalent program management certification

Job description

Toserve as the primary post‑sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, on time delivery, in‑lifesupport and revenue recognition. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.

Responsibilities of this role are listed below:

• Primarypost salespoint of contact for customers,order fulfillmenttorevenuecollection, service trials, inlifesupportand post incident root cause analysis.

• Establish andmaintainaccount governanceincluding chairingweekly operationalmeetings, monthly servicereviewandface to facequarterlybusiness review.

• Lead customer onboarding, aligningPO deliverables,agreeorder fulfillment schedule, customer training or in field supportcommitment,deliverITSM trainingandaligninvoiceschedule.

• Coordinate service trials,alignsuccess criteria,ensureschedule and costsremainwithin scope and budget,integrate cross functional support,identifyand track issues and actions,manage escalations andconduct post event reviews.

• Deliver order fulfillmenton schedule and within agreedinvoicemilestones, coordinatecustomer training and field support,ship in timelogisticsandpost-deliveryCSAT reviews.

• Owner of the issue and action registertrackingservice issuesacross orderfulfillment, service trials,in life support,RMA& invoicing.

• Chair post event reviewsto improve schedule,costandperformanceand to understandroot cause of failuresandprovide direct feedback to customers.

• Manage the customer satisfaction program, gathering insights and driving service improvementsacross order fulfillment, customertrainingand fault resolution.

• Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.

• Bachelor’s Eng/STEMdegreeor equivalent industry or military experience

• 8years ofDoD program supportideallywithin satelliteorcommunicationssystems.

• PMP or equivalent program management certification

• Demonstrated experience of working in a fast paced and green field environment where decisions need to be madein a timely manner.

• Experience leading cross functional teams to delivery customer outcomes

• Demonstratedability to leadcustomerfacinginitiativesacrossmultiplegeographies.

Additional Notes

• Active or ability to obtainDoWsecurity clearance

• Flexibility to travel and support customer requirements

• Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.

• Bonus package

• Career development training opportunities (in house and external)

• Employee Referral scheme

• 24/7 access to discount platform across 900 retailers