Senior Service & Operations Manager - HVAC/Plumbing

Haddad-Plumbing-; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Haddad Plumbing and Heating Inc. in Columbus, OH, seeks a Service Manager to oversee day-to-day sales, budget, operations, and the customer experience for the technician team. You will drive service profitability, respond to issues, manage invoicing, and coordinate scheduling and training.

The role requires strong HVAC/Plumbing industry experience, 3+ years of management, and excellent communication. Join a growing team dedicated to quality service and customer satisfaction.

Qualifications

• Bachelor's degree or high school diploma with 10+ years in HVAC/Plumbing.
• 5+ years in HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication.
• Valid driver's license with a clean driving record.

Responsibilities

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Skills

HVAC/Plumbing industry experience

Management experience

Microsoft Office

Verbal and written communication

Driver's license

Education

Bachelor's degree or high school diploma with 10+ years experience

Job description

Haddad Plumbing and Heating Inc. in Columbus, OH, seeks a Service Manager to oversee day-to-day sales, budget, operations, and the customer experience for the technician team. You will drive service profitability, respond to issues, manage invoicing, and coordinate scheduling and training.

The role requires strong HVAC/Plumbing industry experience, 3+ years of management, and excellent communication. Join a growing team dedicated to quality service and customer satisfaction.