Senior Service Operations Manager – HVAC & Controls

Pueblo Mechanical & Controls; Albuquerque (NM); On-site; USD 95,000 - 125,000; Full time

Job summary

Pueblo Mechanical & Controls is seeking a Service Manager to provide senior leadership and oversight for a team of service technicians and engineers delivering quality, safety, and customer satisfaction on commercial HVAC, controls, plumbing, or mechanical service projects.

You will drive performance, manage resources, ensure scope, schedule, budget, and quality, and foster a high-performing culture that supports client success and company growth across our nationwide operating companies.

Qualifications

• 5+ years of direct supervisory or management experience in commercial HVAC, controls, plumbing, or mechanical service.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• Relevant trade certifications (e.g., EPA 608, NATE, OSHA 30-hour) a plus; valid driver’s license and clean driving record.

Responsibilities

• Provide senior leadership and oversight for service technicians and engineers to achieve safety, quality, and service delivery goals.
• Oversee all aspects of service operations including planning, scheduling, budgeting, risk management, and change control.
• Collaborate with sales, estimating, and operations to support proposals, job walks, and customer solutions.
• Coordinate technical support, troubleshooting, and maintenance for systems, visiting key customers regularly to ensure expectations are met.

Skills

Leadership

Communication

Project management

HVAC knowledge

Budgeting

Safety compliance

Education

High school diploma or GED

AS/BA in business or engineering preferred

Tools

MS Office

CRM software

Service management software

Job description

Pueblo Mechanical & Controls is seeking a Service Manager to provide senior leadership and oversight for a team of service technicians and engineers delivering quality, safety, and customer satisfaction on commercial HVAC, controls, plumbing, or mechanical service projects.

You will drive performance, manage resources, ensure scope, schedule, budget, and quality, and foster a high-performing culture that supports client success and company growth across our nationwide operating companies.