Senior Service Manager: Lead Techs & Elevate Customer Experience

Bob-Bell-Automotive-Group; Owings Mills (MD); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligible

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

We have 7 dealerships in the greater-B

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Automotive is seeking an Experienced Service Manager to join our team in Maryland. The role offers a pay potential of $150,000-$200,000 with a six-month guarantee for the right candidate, and the opportunity to work in a fast-growing, family-owned dealership.

You will lead service operations, supervise technicians and advisors, hire staff, and ensure every customer has a positive dealership experience in a clean, temperature-controlled shop environment.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Manager/Director.
• Above-average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Valid driver's license and clean driving record.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.

Job description

Bob Bell Automotive is seeking an Experienced Service Manager to join our team in Maryland. The role offers a pay potential of $150,000-$200,000 with a six-month guarantee for the right candidate, and the opportunity to work in a fast-growing, family-owned dealership.

You will lead service operations, supervise technicians and advisors, hire staff, and ensure every customer has a positive dealership experience in a clean, temperature-controlled shop environment.