Service Manager

Haddad Plumbing; Newark (NJ); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Haddad Plumbing is seeking a Service Manager to run day-to-day sales, budget, operations, and the customer service experience for the technician team. The role focuses on achieving profitability, resolving issues, and maintaining service quality across New Jersey and surrounding areas.

The ideal candidate will have extensive HVAC/Plumbing industry experience, strong leadership, and solid communication skills.

Qualifications

• Bachelor's degree or high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).

Responsabilités

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals.
• Lead and coach team members for peak performance and continuous improvement.
• Coordinate training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Visit job sites to gather information for proposal preparation.
• Perform other duties as assigned by upper management.

Connaissances

Team leadership

Communication skills

Formation

Bachelor's degree or high school diploma with 10+ years experience

Outils

Microsoft Office

Description du poste

Company Overview

Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.

Summary

The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.

Essential Functions

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Qualifications:

• Bachelor's degree or a high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).