Senior Service Manager: Guest Experience & Operations

Landry's; Omaha (NE); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Extensive training program

Career development opportunities

Employee discounts on dining, retail,|

Monthly discretionary bonus potential

Health benefit plans

Paid time off

401(k)

Job summary

The Post Oak in Omaha, NE seeks an experienced restaurant leader to join our management team. You will support the General Manager, drive sales, control costs, and ensure exceptional guest service in a high-volume full-service setting.

This role requires at least 2+ years of senior management experience, strong front-of-house knowledge and financial acumen, and a proven track record of developing staff while maintaining a professional image.

Qualifications

• At least 2+ years of senior level management experience in a full-service, high-volume dining establishment.
• Extensive front of house knowledge; Advanced knowledge of financial aspects
• Strong interpersonal and conflict resolution skills
• Stable and progressive work history; Strong work ethic

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
• Assist the General Manager in ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Investigate and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Manage shifts which include daily decision making, scheduling, planning while ensuring consistent high quality of food preparation and service
• Provide direction to employees regarding operations and procedural issues while developing employees by providing ongoing feedback, establish performance expectations and by conducting performance reviews

Skills

Senior management

Front of house knowledge

Interpersonal skills

Conflict resolution

Job description

The Post Oak in Omaha, NE seeks an experienced restaurant leader to join our management team. You will support the General Manager, drive sales, control costs, and ensure exceptional guest service in a high-volume full-service setting.

This role requires at least 2+ years of senior management experience, strong front-of-house knowledge and financial acumen, and a proven track record of developing staff while maintaining a professional image.