Senior Service Manager - Guest Experience & Operations

Landry's; Liberty (MO); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on dining, retail,;

Health benefit plans

Dental and vision; voluntary life; STD

FSA and 401(k)

Paid time off

Discretionary bonus potential

Job summary

The Post Oak in Liberty, Missouri is seeking a restaurant general manager-level professional to lead daily operations and drive guest satisfaction. You will oversee service standards, staff performance, and financial controls to maximize revenue and minimize costs.

This role requires a strong front-of-house background, excellent interpersonal and conflict-resolution skills, and a stable work history. Competitive pay, comprehensive benefits, and growth opportunities are offered.

Qualifications

• Minimum 2+ years of senior management experience in a full-service, high-volume dining establishment.

Responsibilities

• Adhere to standards and service levels to increase sales and minimize costs across food, beverage, supplies, utilities, and labor.
• Assist GM with financial and payroll administrative duties, invoicing and reporting.
• Maintain professional restaurant image including cleanliness and appearance.
• Ensure positive guest service and handle complaints to turn guests into return customers.
• Manage shifts, scheduling, planning and maintain high quality of food and service.
• Provide direction to staff and conduct performance reviews.

Skills

FOH knowledge

Financial acumen

Interpersonal skills

Conflict resolution

Stable work history

Work ethic

Job description

The Post Oak in Liberty, Missouri is seeking a restaurant general manager-level professional to lead daily operations and drive guest satisfaction. You will oversee service standards, staff performance, and financial controls to maximize revenue and minimize costs.

This role requires a strong front-of-house background, excellent interpersonal and conflict-resolution skills, and a stable work history. Competitive pay, comprehensive benefits, and growth opportunities are offered.