Senior Service Manager – Fleet Maintenance Leader

Nearby Fleet Services; Phoenix (AZ); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Ongoing training and development

Career advancement opportunities

Job summary

Nearby Fleet Services in Phoenix, AZ is seeking a full-time Service Manager to lead daily shop operations, coordinate repairs, and drive efficiency. The role emphasizes customer communication, prioritizing quality, and team leadership to deliver timely service.

We offer competitive pay with a $90,000 base salary and quarterly bonuses, along with paid time off, holidays, ongoing training, and opportunities for career advancement in a growing company.

Qualifications

• 10+ years of experience in truck or fleet service.
• Experience as a Service Writer, Shop Supervisor, or similar leadership role.
• Hands-on experience with light-, medium-, and heavy-duty trucks and trailers.
• Strong knowledge of truck and trailer repair and maintenance processes.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills, including shop management software, email, and scheduling systems.
• Valid driver's license.

Responsibilities

• Oversee daily shop operations, acting as the main link between customers and technicians.
• Greet customers, write service orders, and prepare estimates.
• Coordinate parts orders and assign work based on technician skills.
• Monitor productivity and ensure repairs meet quality standards.
• Process billing/payments and oversee scheduling and workflow.

Skills

Leadership

Customer service

Communication

Team coordination

Multi-tasking

Fleet knowledge

Tools

Shop management software

Job description

Nearby Fleet Services in Phoenix, AZ is seeking a full-time Service Manager to lead daily shop operations, coordinate repairs, and drive efficiency. The role emphasizes customer communication, prioritizing quality, and team leadership to deliver timely service.

We offer competitive pay with a $90,000 base salary and quarterly bonuses, along with paid time off, holidays, ongoing training, and opportunities for career advancement in a growing company.