Senior Service Management Solutions Architect

Datadog; Denver (CO); Hybrid; USD 185,000 - 246,000; Full time

Benefits offered by this job

Onboarding

Global benefits

Mentor program

Stock equity

ESPP

Professional development

Inclusive culture

Job summary

Datadog's Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases and create reusable collateral such as reference architectures, technical guides, and enablement assets.

The role is hybrid and focused on designing architectures, implementing best practices, and driving adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer

Qualifications

• Strong engineering foundation with experience in incident response programs and on-call rotations.
• Familiar with distributed systems and observability concepts (tracing, metrics, logging).
• Proficiency in Python and/or JavaScript/TypeScript; familiarity with low-code/no-code concepts.

Responsibilities

• Serve as subject matter expert for Datadog's Service Management products (App Builder, Incident Management, Event Management, Workflow Automation, On-Call).
• Partner with Field teams to provide architectural guidance for enterprise customers adopting Service Management.

Skills

Python

JavaScript/TypeScript

Low-code

Incident management

On-call rotations

Observability concepts

Tools

App Builder

PagerDuty

Opsgenie

ServiceNow

Jira Service Management

Retool

Job description

Datadog's Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases and create reusable collateral such as reference architectures, technical guides, and enablement assets.

The role is hybrid and focused on designing architectures, implementing best practices, and driving adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer