Senior Product Solutions Architect - Autonomous Incident Response

Datadog; Boston (MA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Generous global benefits

Stock equity and ESPP

Job summary

Datadog is seeking a Product Solutions Architect to act as a technical multiplier across our Service Management products. You will design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments.

You will partner with Datadog customers and the product team to deliver actionable feedback and create high-impact collateral.

Qualifications

• Strong engineering foundation with hands-on experience building and operating incident response programs.
• Familiar with distributed systems, observability concepts, and integration of alerting and incident workflows.
• Experience with Python and/or JavaScript/TypeScript; familiarity with low-code/no-code development concepts.

Responsibilities

• Serve as the in-house subject matter expert for Datadog's Service Management products: App Builder, Incident Management, Event Management, Workflow Automation, On-Call.
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprises adopting Service Management; design on-call escalation policies and incident workflows.
• Create high-impact technical collateral: reference architectures, technical guides, cookbooks, and documentation for field teams and customers.
• Build proofs of concept and small-scale deployments to validate solutions in real customer environments.
• Influence product roadmaps by delivering feedback based on field experience to improve automation and incident workflows.

Skills

Python

JavaScript/TypeScript

Incident management

Architecture design

Low-code/no-code

Education

Bachelor's degree in Computer Science

Tools

Datadog

App Builder

Incident Management tooling

Retool

PagerDuty

ServiceNow

Job description

The Product Solutions Architecture (PSA) team acts as a technical multiplier across Datadog. PSAs are domain experts who partner with Field teams on complex customer use cases across pre- and post-sales engagements and scale their impact by producing reusable collateral, including reference architectures, technical guides, and enablement assets. By feeding real-world customer insights back to Datadog Product teams, PSAs help influence product roadmaps while accelerating adoption, usage, and long-term customer success.

Datadog's Service Management suite - spanning App Builder, Incident Management, Event Management, Workflow Automation, and On-Call - helps enterprises detect, triage, and resolve operational issues faster while automating the manual toil around incident response. As a Product Solutions Architect, you will partner closely with Datadog customers and the Service Management product team to design architectures, implement best practices, and drive adoption of App Builder, Incident Management, Event Management, Workflow Automation, and On-Call across customer environments.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Serve as the in-house subject matter expert for Datadog's Service Management products - App Builder, Incident Management, Event Management, Workflow Automation, and On-Call
• Partner with Field teams to provide hands-on technical and architectural guidance to enterprise customers adopting Service Management, including designing on-call escalation policies, incident response workflows, event correlation pipelines, and custom internal tools with App Builder
• Create high-impact technical collateral, including reference architectures, technical guides, cookbooks, and documentation to enable Field teams and the broader customer community - covering topics like automated incident response, alert noise reduction via Event Management, custom runbook automation with Workflow Automation, and low-code app development with App Builder
• Build proofs of concept and small-scale deployments to validate solutions and reproduce real-world customer environments, such as end-to-end incident lifecycles from alert to resolution
• Act as a trusted advisor to Product Management by delivering actionable feedback informed by real-world field experience, helping shape the roadmap for automation, on-call operations, and incident workflows

Who You Are:

• You bring a strong engineering foundation, with hands-on experience building and operating incident response programs, on-call rotations, or internal automation/tooling in production environments at a large scale, and are comfortable diving deep into codebases to understand architectural decisions, tradeoffs, and implementation details
• You are familiar with distributed systems and core observability concepts, such as tracing, metrics, and logging, and understand how alerting, event correlation, and incident management fit into a broader operational workflow
• Experience with languages such as Python and/or JavaScript/TypeScript, and familiarity with low-code/no-code application development concepts
• Comfortable operating in rapidly evolving, ambiguous technical domains
• You build deep context across teams and translate it into reusable, scalable solutions
• You take ownership from problem definition through implementation and measurable outcomes
• Highly detail-oriented, particularly when working on architectures and customer-facing technical assets
• You bring strong listening and consultative skills and are experienced supporting customers in high-pressure, complex situations - including live incident scenarios
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train, or air up to 40% of the time

Bonus Points:

• Successful track record with 5+ years experience working as a Solutions Architect or Sales Engineer supporting incident management, ITSM, on-call/paging, or workflow automation tools (e.g., PagerDuty, Opsgenie, ServiceNow, Jira Service Management, Rundeck)
• Experience using Datadog and/or other observability tools in an SRE or DevOps capacity, particularly owning on-call responsibilities or building internal automation
• Experience building custom applications or internal tools using low-code platforms (e.g., Retool, App Builder) is a plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional de