Senior Service Engineer

Professional Personnel Management Ltd; New Jersey; Presencial; USD 56.000 - 72.000; Jornada completa

Descripción de la vacante

Professional Personnel Management Ltd. is seeking a Senior Service Engineer to act as the technical lead for the service team, overseeing on-site support and field assignments across sewage treatment and water pumping systems.

You will diagnose faults, supervise maintenance, and deliver costed recommendations. You will mentor trainees, develop documentation, and ensure safety and quality in every task while promoting our products and services.

Formación

• Knowledge of package sewage treatment plants, pump stations, rainwater harvesting systems and associated equipment.
• At least five years' mechanical and electrical experience.
• SSSTS or SMSTS certification.
• Technically minded with strong problem‑solving and analytical skills.
• Able to price and quote jobs and communicate with customers.
• Willing to travel within the UK and participate in on‑call rota.
• Excellent time management and ability to work unsupervised.

Responsabilidades

• Provide technical support and advice to customers, colleagues and engineers on site, including daily phone support and resolving escalated technical issues.
• Carry out fault diagnosis, repair, maintenance and commissioning on sewage treatment and water pumping systems, covering electrical and mechanical equipment.
• Complete pre-service inspections and define what is needed to bring systems up to a serviceable standard.
• Produce detailed service reports with costed technical recommendations.
• Quote additional work identified in the field and refer more complex opportunities to the sales team.
• Produce RAMS and order sheets.
• Train and coach trainee and service engineers, and take responsibility for quality of the service team's work.
• Help develop technical documentation, manuals and service procedures.
• Ensure all work is completed safely, efficiently and in line with policies and health & safety requirements.
• Build strong customer relationships and promote WCI's products and services.
• Respond to emergency breakdowns and customer call-outs as part of the on-call rota.

Conocimientos

Sewage treatment plants

Pump stations

Rainwater harvesting systems

Pumps and motors

Air compressors

5+ years ME experience

SSSTS or SMSTS

Problem solving

Pricing and quoting

Customer communication

Unsupervised work

Water industry knowledge

Travel within UK

On-call rota participation

Weekend availability

Off-mains drainage knowledge

Potable water systems knowledge

Herramientas

Excel

Word

Descripción del empleo

As Senior Service Engineer, you'll be the technical lead for our service team, responsible for the quality of the work our service engineers carry out.

Most of the week is based at our Wiveliscombe office, supporting engineers on site by phone, resolving escalated technical issues and quoting follow-on work. The rest is in the field, on inspections, maintenance and commissioning jobs that need a senior engineer's expertise across sewage treatment plants, pump stations and rainwater harvesting systems.

Key Responsibilities

• Provide technical support and advice to customers, colleagues and engineers on site, including daily phone support and resolving escalated technical issues
• Carry out fault diagnosis, repair, maintenance and commissioning on sewage treatment and water pumping systems, covering electrical and mechanical equipment
• Complete pre-service inspections and define what is needed to bring systems up to a serviceable standard
• Produce detailed service reports with costed technical recommendations
• Quote additional work identified in the field, and refer more complex opportunities to the sales team
• Produce RAMS and order sheets
• Train and coach trainee and service engineers, and take responsibility for the quality of the service team's work
• Help develop technical documentation, manuals and service procedures
• Make sure all work is completed safely, efficiently and in line with company policies and health and safety requirements
• Build strong customer relationships and promote WCI's products and services
• Respond to emergency breakdowns and customer call-outs as part of the on-call rota

About You

This role suits an experienced service engineer who is ready to spend more of the week supporting other engineers than working alone on site.

You'll have a strong mechanical and electrical background in sewage treatment and pumping systems, diagnose faults at system level rather than part by part, and explain clearly to customers and colleagues what you've found and what needs doing.

It will suit someone organised and self-motivated who enjoys passing on what they know.

Essential Skills/Qualifications

• Knowledge of package sewage treatment plants, pump stations, rainwater harvesting systems and associated equipment such as pumps, motors and air compressors
• At least five years' mechanical and electrical experience
• SSSTS or SMSTS
• Technically minded, with strong problem-solving and analytical skills
• Able to price and quote jobs
• Good communication skills and a professional manner with customers
• Motivated, reliable and able to work unsupervised, with excellent time management
• Knowledge of, and interest in, the water industry and environmental issue
• Ideally based within a 45-minute drive of our Wiveliscombe office (TA4 2PW)
• Able to take part in the on-call rota, currently one week in five
• Able to travel within the UK when required, including occasional overnight stays
• Available for occasional weekend working

Desirable Skills/Qualifications

• Expert knowledge of off-mains drainage, including sewage treatment, pumping stations and rainwater harvesting systems
• Knowledge of potable water systems and water testing
• Familiarity with Excel and Word