Senior Service Engineer

ABB Schweiz AG; Des Moines (IA); Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Service Engineer, where you will tackle complex service work and enhance customer satisfaction. This role offers the opportunity to work on power delivery systems, including transformers and switchgear, while leading projects and collaborating with field engineers. Your expertise will help improve system performance and operational efficiency in a supportive environment that values diversity and innovation. If you're passionate about engineering and looking for a role that makes a real impact, this is the perfect opportunity for you.

Qualifications

• 5+ years of field engineering experience with power delivery systems.
• Ability to travel 75% and manage complex projects.

Responsibilities

• Execute service work on power delivery equipment and ensure customer satisfaction.
• Lead projects, manage site engineers, and prepare technical reports.

Skills

Field Engineering

Power Delivery Equipment

Customer Service

Technical Reporting

Project Management

Testing and Troubleshooting

Education

Bachelor's Degree in Electrical Engineering

High School Diploma / GED with 10 years experience

Tools

Programmable Logic Controllers

Low Voltage Breakers

Medium Voltage Breakers

Switchgear

Relays

Transformers

Job description

Senior Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customers to identify opportunities in the installed base to improve system performance and operational performance. This Senior Service Engineer will work from Des Moines, IA. The work model for the role is: #LI - Remote. This role is contributing to the ABB Electrification Division – Services Function. Main stakeholders are both our external and internal customers.

You will be mainly accountable for:

1. Provide knowledge of and conduct work activities in compliance with the ABB HSE (Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times.
2. Be responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and other Power related equipment & controls.
3. Lead outages with other field engineers, technicians, and contractors including project management, lead site engineer or site project manager.
4. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis.
5. Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient manner.
6. Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability.
7. Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.

Qualifications for the role

• Bachelor's Degree in Electrical Engineering (OR High School Diploma / GED with a minimum of 10 additional years of related engineering / field experience).
• Minimum of 5 years of field engineering experience.
• Ability and willingness to travel approximately 75% as required. Ability and willingness to possess and maintain a valid passport and driver's license.
• Knowledge of industrial customer base in geographical area.
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays).
• Technical skills in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: EEOC Rights and DOL Rights.

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail].

Resumes and applications will not be accepted in this manner. #LI-remote myBenefits ABB.com