Senior IT Help Desk Lead - TS/SCI Clearance

NANA Corp; Florida; On-site; USD 70,000 - 95,000; Full time

Job summary

Compass Point, an Akima company, seeks a Senior Help Desk Technician to support USSOCOM. The role requires a current DoD Top Secret/SCI clearance and a DoD 8570 IAT Level II certification, with expertise in desktop OS, office suites, and incident resolution.

The candidate will work within an enterprise ITSM environment across networks and mission-critical applications, with rotating shifts including nights, weekends and holidays.

Qualifications

• DoD 8570 IAT Level II certification.
• Maintain DoD 8570 IAT Level II certification via continuing education or recertification.
• Current TS clearance with SCI eligibility.
• Bachelor's degree in STEM; relevant experience may substitute for education.
• Years Experience: Min 5 Years with BS/BA, 3 Years with MS/MA, 0 Year with PhD.

Responsibilities

• Interfaces directly with end-users to provide hardware, software, network and applications problem resolution.
• Troubleshoot, diagnose, document and resolve technical issues.
• Interact with multiple project teams; may supervise others.
• Provide expert support across desktop OS and office suites.
• Work rotating shifts including nights, weekends, and holidays.

Skills

Troubleshooting

Communication skills

Independent worker

Technical leadership

Education

Bachelor's degree in STEM

Tools

Dameware

RDP

Terminal Services

Job description

Compass Point, an Akima company, seeks a Senior Help Desk Technician to support USSOCOM. The role requires a current DoD Top Secret/SCI clearance and a DoD 8570 IAT Level II certification, with expertise in desktop OS, office suites, and incident resolution.

The candidate will work within an enterprise ITSM environment across networks and mission-critical applications, with rotating shifts including nights, weekends and holidays.